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Tate · 4 days ago

IT System Support Specialist

Lexington, KY

Full-time

Onsite

Entry, Mid Level

$60K/yr - $80K/yr

2+ years exp

Tate is an independent brand within Kingspan Group, recognized for its expertise in data center infrastructure solutions. The IT System Support Specialist will provide high-level infrastructure and end user support, manage IT assets, and ensure compliance with IT standards and policies.

IndustrialInformation TechnologyManufacturingReal Estate

Responsibilities

Fault-finding and maintaining servers, PC’s, network infrastructure hardware and software (including laptops) used in the organization

Provision new assets/replacement assets, maintain adequate site stock levels while ensuring accurate recording of assets within the IT Asset register

In a business-like manner accurately log details of reported Incidents and Service Requests

Manage, update and escalate calls to ensure Service Levels are achieved

Analyze network metrics to ensure optimal network performance. Site contact for Circuit Analytics and network uptime

Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines

Ensure all IT activities are compliant with the Kingspan IT manual, analyze current systems/activities to identify ones falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate

Document in the IT Service Desk, according to the standards of the organization, any system changes, updates, and modifications released while carrying out the role

Analyze current systems and technology solutions, develop solutions for performance optimization and integration to increase productivity

Undertake any training provided by the organization

Be an ambassador for the IS department, actively promoting the use of IS toolsets where applicable within the business

Possess an enthusiastic, energetic, and can-do approach to customer service and solution delivery

Some of the hours’ support work will be expected while carrying out this role

Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy

Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands

Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System

Report compliance concerns, issues, and failures. Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service

Participate in training as required

Qualification

Active DirectoryO365 SuiteWindows ServerITIL Ticketing SystemNetwork TroubleshootingDesktop SupportCustomer ServiceEnthusiasmTraining ParticipationCompliance AwarenessTime ManagementCommunication SkillsFlexibilityTeamworkProblem SolvingAdaptability

Required

A bachelor's degree in information systems or related field with at least 2 years' experience in a similar role in a corporate environment

Fundamental understanding of Active Directory User administration

Strong understanding of the O365 Suite, Exchange Online, O365 Administration, Azure

Minimum two years in an ITIL Ticketing system, managing, creating and solving Issues/Requests within an outlined and timely manner

In depth experience in desktop support for Windows 10/11, IOS, Android and printers

Fundamental understanding of Network troubleshooting, able to identify reasons for loss in connectivity and slowness and solve with relevant solutions

Have a working knowledge of Windows server

Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive

Must have excellent time management and communication skills, with the ability to work as part of a team or on own initiative

Must demonstrate a good attitude to work and be flexible to challenges and changes

Full driving License with the ability to travel as and when required