NextGen | GTA: A Kelly Telecom Company · 1 day ago
Wireless Network Support Engineer (4G/5G Trials & Log Analysis)
Plano, TX
Contract
Onsite
Entry, Mid Level
2+ years expNextGen, a Kelly Telecom Company, is seeking a Wireless Network Support Engineer to support trial and proof-of-concept initiatives focused on data logging, feature testing, and analysis. The role involves performing system-level log capture, conducting feature testing, and providing technical support while managing communication with customers and cross-functional teams.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Parul Sharma
Responsibilities
Perform system-level log capture and analysis across multiple network elements in the 4G/5G network architecture to identify root causes of product and performance issues
Conduct feature testing and support trial and POC activities
Document troubleshooting steps and maintain/update technical documentation
Perform initial analysis of network KPI degradation to quantify and qualify issues
Proactively execute ad-hoc and periodic audits , including parameter audits, issue signature audits, and software/firmware audits
Identify automation opportunities and implement scripts for log analysis to support internal and external customer discussions
Drive issue resolution by coordinating with cross-functional engineering teams
Manage and communicate ticket status updates clearly and consistently to customers
Execute software and patch upgrades on network elements to support feature testing and issue resolution verification
Provide 24x7 support as needed for commercial network outages and performance issues
Participate in technical reviews and provide customer-facing technical support when required
Qualification
Required
Bachelor's degree in Telecommunications, Network Engineering, or related field
Minimum 2+ years of experience in a wireless telecom environment
Good knowledge of UNIX/Linux operating systems
Good scripting skills using Python, Shell, Perl, or similar
Strong documentation and communication skills; ability to work effectively in a small, dynamic team
Strong proficiency in MS Office tools (Excel, PowerPoint, Word)
Strong analytical skills to investigate and evaluate trending data for issue resolution
Good understanding of 4G and 5G wireless network architecture concepts
Willingness to work night shifts as needed to support debugging with offshore R&D teams
Preferred
Knowledge of RAN protocols and interfaces such as S1-MME, S1-U is a plus
Familiarity with trouble ticketing and knowledge management systems
Benefits
Health, Dental and Vision Benefits
401k
Company
NextGen | GTA: A Kelly Telecom Company
As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art digital infrastructure and telecom engineering solutions for legacy, 5G, and private networks.
501-1000 employees
H1B Sponsorship
NextGen | GTA: A Kelly Telecom Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (23)
2023 (19)
2022 (16)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Steven Edwards
Vice President, Chief Financial Officer
Rashid Iqbal
Executive Vice President & Chief Growth Officer
Company data provided by crunchbase