Apply on Employer Site

SEON · 1 day ago

Technical Services Analyst

Austin

Full-time

Onsite

New Grad, Entry Level

SEON is a leading company in fraud prevention and AML compliance, helping businesses worldwide protect their revenue. The Technical Services Analyst role involves providing customer support, troubleshooting technical issues, and collaborating with various teams to ensure customer satisfaction and effective use of SEON's platform.

Fraud DetectionIdentity ManagementMachine LearningNetwork SecurityRisk Management

Growth Opportunities

Responsibilities

Be a friendly, reliable point of contact for customers, delivering thoughtful and timely support

Monitor and respond across multiple customer communication channels

Take ownership of customer questions and issues from first contact through resolution

Support both customer-side technical teams and end users with technical and functional guidance

Troubleshoot platform, API, and configuration issues, working through problems methodically

Solving complex problems independently and escalating to internal teams when needed

Collaborate closely with Product, Engineering, and Infrastructure teams

Document cases clearly, keep our ITSM system up to date, and contribute to our knowledge base

Communicate openly and proactively, keeping customers informed and expectations clear

Support new customer onboarding and configuration when needed

Help train new team members and contribute to internal initiatives and improvements

Share feedback and ideas—your voice matters, and we value continuous improvement

Review and report product issues to help improve reliability and customer experience

Qualification

Technical supportAPI integrationsTroubleshootingCloud-based softwareSQLLearning new technologiesToolsCommunication skillsCustomer-focusedProblem-solving