BenchMade Modern · 5 days ago
Trade Support Specialist
DFW Metroplex
Full-time
Hybrid
Entry, Mid Level
2+ years expBenchMade Modern is seeking a Trade Support Specialist in the Dallas/Fort Worth area to enhance their Trade Program and build relationships with interior designers and sales representatives. The role involves driving new business, managing client accounts, and providing support throughout the sales process to ensure a seamless client experience.
E-CommerceFurniture
Responsibilities
Drive growth of the BenchMade Modern Trade Program through proactive outreach and relationship building with designers and trade partners
Assist with onboarding new trade clients, ensuring a seamless introduction to program benefits and product knowledge
Track outreach efforts, using CRM tools in Monday.com
Serve as the main point of contact for trade clients from initial inquiry through delivery and post-sale support
Build and maintain strong relationships through consistent, professional communication and personalized service
Manage trade-tagged orders, including updates to fabric selections, sizes, or address changes, coordinating with internal operations and production teams as needed
Provide first-touch responses for trade-related returns or exchanges, routing details appropriately to internal teams
Prepare pricing outlines, custom order requests, and support trade clients through purchase finalization
Manage trade inquiries via chat, phone, and email, ensuring prompt and knowledgeable responses
Handle swatch requests and specialty sample needs for trade clients, tracking fulfillment and communication updates
Maintain organization across all systems — including Shopify, Monday.com, and shared communication tools — ensuring all trade client information is up to date
Qualification
Required
2+ years of experience in sales, account management, or customer support in the furniture or design industry
Proactive communicator with strong organization and time management skills
Experience with Shopify, Monday.com, Zendesk or similar E-Commerce support systems
Ability to thrive in a fast-paced, team-oriented environment
Company
BenchMade Modern
BenchMade Modern offers a hybrid online/in-store experience.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-02-27Convertible Note
2016-02-16Convertible Note
2015-04-06Seed
Company data provided by crunchbase