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Crestron Electronics · 6 hours ago

Flex Support Engineer

Rockleigh, NJ

Full-time

Onsite

Mid Level

Crestron Electronics is seeking a Flex Support Engineer who specializes in unified communications and intelligent video conferencing solutions. The primary responsibility of this role is to document and resolve customer issues related to Crestron's Flex and Intelligent Video platforms through effective communication and technical analysis.

Audio/Visual EquipmentConsumer ElectronicsManufacturingSmart Building

H1B Sponsor Likely

Responsibilities

Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process

Determine specifics for the reported problem, including but not limited to:

Clear description of the reported problem

Number of deployed systems impacted

Current hardware/firmware/software configurations of impacted systems

Deployment environment (other Crestron or 3rd party equipment in the installation)

Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable

High level analysis of log files

Basic analysis of customer network

Verify customers conferencing service is properly configured through appropriate portal (O365/Zoom)

Create RMAs as needed for customer site

Assist in supporting Crestron customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and/or software tools

Other duties or responsibilities as required

Qualification

Unified Communication platformsNetwork diagnosis skillsExchange/O365/Active DirectoryCrestron Flex knowledgeSystem data analysisTask prioritizationInterpersonal communicationWritten communicationVerbal communication

Required

Bachelor's degree preferred; Microsoft Certified Association

Knowledge of Unified Communication platforms (MS teams, Zoom)

Knowledge of Exchange/O365/Active Directory

Network diagnosis skills (COMP TIA+ preferred)

Read and interpret system schematics, floorplans, etc

Collect and interpret system level data for analysis

The ability to clearly document the issue, steps taken and thought process behind the path of investigation

The ability to think 'outside-the-box' and understand how minute data points can affect the larger picture

Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies

Able to effectively prioritize tasks to maximize benefit to the organization, quickly identifying need for escalation

Must be able to lift and maneuver up to 50

Company

Crestron Electronics

Glassdoor3.5

Crestron Electronics is a company that manufactures systems for home automation and audio/video control.

Founded in 1972

Rockleigh, New Jersey, USA

1001-5000 employees

http://www.crestron.com

H1B Sponsorship

Crestron Electronics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (7)

2023 (18)

2022 (18)

2021 (7)

2020 (6)