Clasp · 4 days ago
TechOps IT Specialist I
Boston, MA
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $75K/yrClasp is a venture-backed, mission-driven startup transforming access to education and career pathways. They are seeking a TechOps Specialist to provide first-line technical support, manage device lifecycles, and support identity and access automation as the company scales rapidly.
EducationFinanceFinancial Services
Responsibilities
Serve as first-line technical support for employees, with a strong focus on macOS, SaaS tools, and network troubleshooting
Onboard new employees to make sure they are productive with their machines and our internal SaaS tools
Provide professional, fast, and empathetic support to both technical and non-technical teammates in Boston as well as our remote employees
Own the full device lifecycle: procurement, provisioning, inventory tracking, refresh cycles, and offboarding for office media devices and employee laptops
Manage MDM using Kandji (now Iru), including policy configuration, compliance enforcement, and troubleshooting
Support BYOD environments, including iOS & Android and personal devices, balancing usability with security
Coordinate repairs, warranties, and support cases with vendors
Identify opportunities to automate or standardize device and endpoint workflows as the company scales
Assist with SCIM-based onboarding and offboarding across SaaS tools
Provision and deprovision user access across SSO and non-SSO systems
Participate in access reviews, audit prep, and remediation with the InfoSec team
Maintain documentation for identity workflows, provisioning standards, and exceptions
Partner with Information Security to reduce manual access management and improve audit readiness over time
Set up and maintain conference room AV, including Zoom Rooms, TVs, Mac minis, network route & wireless network, and peripherals
Prototype new ways of ensuring effective and reliable in-person and remote collaboration so we can improve the fidelity of our conversations during hypergrowth
Ensure conference room AV setups are clean, reliable, and easy to troubleshoot, including thoughtful hardware layout and cabling
Own inventory for accessories and shared equipment
Troubleshoot networking and AV issues to keep meetings frictionless
Support emerging security initiatives for our SOC2 and our ongoing security & compliance initiatives, including: Vendor access reviews, SaaS security configuration, Asset and access audits
Develop foundational knowledge of cloud infrastructure in Google Cloud through hands-on support and guided projects
Assist with Terraform-based infrastructure and access tooling over time
Contribute small scripts or automations (Python, Bash, PowerShell) to improve internal operations
Create and maintain internal documentation and knowledge base articles
Identify repetitive problems and help automate or systematize solutions
Proactively surface risks, gaps, and improvement opportunities
Qualification
Required
Strong hands-on experience with macOS in a professional environment
Comfort using the terminal to troubleshoot, debug, and automate
Familiarity with git and collaborative software development and version control concepts
Experience supporting SaaS-heavy environments (Google Workspace, Slack, Zoom, etc.)
Solid understanding of basic networking concepts (DNS, TCP/IP, VPNs)
Strong communication skills and a service-oriented mindset
Ability to pick up unfamiliar tools and concepts quickly
Demonstrated ability to leverage using AI tools to rapidly acquire new skills, automate your workloads and magnify your impact to an organization
Preferred
Experience with Kandji / Iru, Jamf, or other MDM platforms
Exposure to SSO, SCIM, OAuth, and identity lifecycle management
Basic scripting experience (Python, Bash, PowerShell)
Familiarity with Google Cloud or desire to pursue a Google Cloud certification
Interest in DevOps, infrastructure engineering, or security engineering
Experience supporting hybrid or distributed teams
Benefits
Health benefits (health, dental, & vision)
401k
Commuter benefits
Flexible PTO policy
Company
Clasp
🚀 Company Overview 🚀 Clasp (formerly Stride Funding) is a venture-based, mission-driven fintech headquartered in Boston, MA.
Founded in 2018
51-200 employees
H1B Sponsorship
Clasp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$160.85MKey Investors
Crosslink CapitalEncina Lender FinanceFirework Ventures
2024-09-17Series B· $10.15M
2022-03-30Debt Financing· $105M
2021-12-02Series A· $12M
Leadership Team
Tess Michaels
Founder & CEO
D
David Kafafian
Chief Operating Officer
Recent News
Fierce Healthcare
2025-07-16
2025-07-10
Company data provided by crunchbase