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Shopmonkey · 1 day ago

Project Manager - Implementation

San Francisco Bay Area

Full-time

Hybrid

Mid Level

$80K/yr - $100K/yr

3+ years exp

Shopmonkey is the leading auto-repair shop software company, aiming to streamline operations for auto-repair shops. As a Project Manager, you will oversee the onboarding of enterprise and mid-market customers, ensuring project alignment and successful deliverables while collaborating with various teams and stakeholders.

AutomotiveCloud ManagementInformation TechnologySaaSSoftware

Responsibilities

Oversee and directly manage enterprise and mid-market projects from initiation to completion

Set and manage customer expectations throughout the lifecycle of the project

Develop detailed project plans that: define the scope of the project, layout project timeline with key milestones, identify and mitigate risks and establish benchmarks for successful outcome

Communicate proactively and effectively with Engineering, Product, Sales, Customer Success, and the Customer to drive progress, identifying risks and issues that could affect project deliverables

Create, manage and maintain all project artifacts and records

Liaising internal and external stakeholders effectively and efficiently with clear objectives and deliverables

Monitor and control project scope to ensure alignment with milestones through change control management procedures

Identify and communicate when revenue needs to be captured

Present project status report to executive stakeholders, inclusive of timeline, key issues and risks (scope creep), and applicable KPIs

Gather, analyze, and provide feedback on the project’s progress and process to increase effectiveness, efficiency, and collaboration

Ability to travel when needed; less than 15% expected

Qualification

PMP certificationProject Management experienceProject Management toolsOrganizational skillsCustomer-facing skillsMulti-tasking skillsAnalytical skillsProfessional communicationHigh-intensity environmentLiaising stakeholdersFeedback analysisChange control managementRevenue captureKPI reportingAutomotive industry experienceWrike experienceCommunication skillsProblem-solving mindsetTeam playerAttention to detailSelf-starterTime management