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WeatherTite Windows · 1 day ago

WTW | Customer Service Representative

Tampa, FL

Full-time

Onsite

New Grad, Entry Level

$21/hr - $24/hr

Weather Tite Windows is a specialized home improvement company based in Tampa, Florida, providing replacement windows and doors for residential and commercial properties. They are seeking a Customer Service Representative to manage inbound calls, qualify leads, and coordinate sales consultations, playing a vital role in the company's sales growth.

Building MaterialConstructionSales

Responsibilities

Maintain confident, professional, and empathetic communication when interacting with homeowners, contractors, and third-party partners

Qualify leads by assessing customer needs and provide sales teams with key neighborhood data, such as flood zones and past project history, to help them prepare for consultations

Execute established communication scripts with precision to ensure consistent brand messaging and maximize appointment setting rates

Identify and escalate complex customer concerns or high-priority leads to relevant leadership to ensure rapid resolution

Assess customer needs accurately to ensure that sales representatives are matched with high-value opportunities

Seamlessly schedule and coordinate sales consultations between homeowners and the field sales team to maintain an active project pipeline

Forward calls effectively to the correct departments, ensuring that all customer inquiries—from warranty claims to sales—reach the appropriate team without delay

Manage up to 75 inbound calls per day, serving as the primary engine for sales growth by qualifying residential and commercial leads