Hanshow · 8 hours ago
Technical Support Engineer
DFW Metroplex
Full-time
Onsite
Entry, Mid Level
2+ years expHanshow is a leading provider of digital store solutions serving various industries. The Technical Support Engineer will play a key role in providing technical support for local projects, working with the R&D team, handling customer complaints, and ensuring service quality.
ComputerE-CommerceInformation TechnologySoftware
Hiring Manager
Guiyan Pei
Responsibilities
Responsible for local Projects' technical support
Work with the R&D team on system upgrading
Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast-tracking and facilitating timely closure
Customer claims/ticket processing and follow-up
Customer service quality and service agreement review (SLA/RMA etc.)
The establishment, maintenance, and management of after-sales channels, timely warning, and improvement of products with major quality problems
Regularly summarize customer complaints, provide quality risk cases, regularly summarize maintenance technology accumulation, and produce maintenance manuals
Qualification
Required
Bachelor's degree or above in computer, network, or automation, with around 2 years of related work experience
Familiar with Linux and Windows operating systems
Familiar with API and web systems/software
Familiar with JavaScript and JS troubleshooting
Familiar with basic network troubleshooting
Familiar with databases (MySQL/MSSQL) and basic SQL(CURD)
Excellent communication skills
Bilingual in English and Chinese
Preferred
Having experience in customer communication is a plus
Benefits
Competitive salary above average in the relevant industry.
Promising and sustainable self-development and prospects.
Wide technical and modern environment with interesting challenges.
Professional environment with an open communication culture
Company
Hanshow
Hanshow is a global leader in Electronic Shelf Labels (ESL) and digital store solutions.
501-1000 employees
H1B Sponsorship
Hanshow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Luminous Ventures (former Lightspeed China Partners)
2025-03-11IPO
2017-03-01Series B
Recent News
2026-01-08
Company data provided by crunchbase