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BARBRI · 21 hours ago

Client Success Manager – US Law Firms

United States

Full-time

Remote

Mid, Senior Level

$65K/yr - $70K/yr

4+ years exp

BARBRI is a company focused on transforming education through innovative technology, and they are seeking a Client Success Manager to serve as a strategic partner to their B2B clients in the legal and professional services sectors. The role involves driving customer value, ensuring successful adoption of professional development solutions, and managing client relationships to achieve growth and retention.

E-LearningEducation

Responsibilities

Own the client relationship post-sale, serving as the primary point of contact for onboarding, adoption, and ongoing success

Build trusted, strategic relationships with stakeholders across enterprise organizations, including C-suite executives, professional development managers, HR/recruiting teams, and those responsible for diversity, compliance, recruitment, and professional development

Ensure clients achieve measurable value and outcomes aligned with their goals, navigating complex org structures to build support for retention and expansion

Lead quarterly business reviews (QBRs), strategic check-ins, and usage reporting to reinforce impact, address issues, and identify new opportunities

Identify, qualify, and execute upsell/cross-sell opportunities to increase usage, penetration, and revenue across product sets

Partner with BDMs and the net-new sales team to coordinate expansion initiatives and meet/exceed revenue targets for existing accounts

Contribute to account planning, share client insights, and maintain awareness of decision-making processes to unlock additional value

Manage CRM (Salesforce) for sales motions, pipeline hygiene, strategic account plans, and forecasting deal progressions (e.g., at-risk business, upsells)

Guide clients through onboarding and implementation, partnering with internal stakeholders to allocate resources and ensure a smooth transition with early time-to-value

Drive usage, adoption, and engagement across our full suite of professional development offerings, providing triage for consumption or delivery issues

Proactively identify and resolve barriers, leveraging marketing, operations, and other teams for seamless delivery and optimized user experience

Maintain in-depth knowledge of our education/training offerings, industry trends, competitor landscape, and customer feedback to inform innovation and roadmap insights

Monitor client health, usage metrics, satisfaction, and risk indicators to mitigate churn and stage opportunities

Track and report on key metrics, including adoption trends, expansion pipeline, renewal health, customer engagement, and sales growth

Manage renewal conversations, prepare forecasts, and maintain accurate, up-to-date records in CRM and client success platforms

Collaborate with RevOps for dashboard reporting, lead routing, and process optimization

Qualification

Customer Success ManagementAccount ManagementSalesforceRelationship BuildingProject ManagementMicrosoft Office SuiteLegal Industry KnowledgeCommunication SkillsNegotiation SkillsProblem-Solving Skills

Required

4–7 years of experience in Customer Success, Account Management, or Strategic Client Services, ideally in a B2B environment within legal, professional services, or education

Proven track record of driving adoption, retention, upsell growth, and meeting/exceeding revenue targets

Strong relationship-building skills with comfort engaging executive stakeholders and navigating large enterprises

Ability to translate client goals into actionable plans, product solutions, and optimized processes

Excellent communication, negotiation, project management, and problem-solving skills

Results-oriented self-starter with high accountability, a collaborative mindset, and proficiency in CRM software (ideally Salesforce) and Microsoft Office Suite

Preferred

Familiarity with legal/corporate verticals and professional development trends a plus

Benefits

Health, dental, vision, and life insurance plans to keep you and your loved ones covered.

A healthy contribution to your 401(k) retirement savings.

Generous paid time off, including vacation, sick leave, volunteer and other "personal" days, to recharge and explore your interests.

An on-site fitness facility in our HQ, discounts on gym memberships, and wellness initiatives to support your physical and mental well-being.

Access our extensive library of educational resources, courses, and workshops to enhance your skills and knowledge in both professional and personal development areas.

Flexible work hours and remote work options, allowing you to manage your schedule and responsibilities effectively.

Opportunities for career growth and advancement through mentorship programs, volunteer opportunities, performance evaluations, and ongoing feedback/coaching sessions.

Access our employee assistance program for confidential counseling, legal assistance, and other support services.