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CRB Workforce · 2 days ago

Client Services Support Technician

St Louis, MO

Contract

Hybrid

Entry Level

$22/hr - $25/hr

2+ years exp

CRB Workforce is currently looking for a Client Services Support Technician. The role involves providing first-line technical support and troubleshooting for hardware, software, and networking issues.

ConsultingEmploymentRecruitingStaffing Agency

No H1B

Responsibilities

Provide first-line technical support via phone, email, and ticketing system

Resolve Level 1 issues (password resets, account unlocks, email, basic application support)

Accurately log, track, and document all support requests

Escalate complex issues to Level 2 support as needed

Support Active Directory user management and onboarding/offboarding

Install, configure, and troubleshoot desktops, laptops, printers, and applications

Assist with basic network connectivity, VPN, and remote access issues

Meet or exceed SLA and performance expectations

Participate in a rotating after-hours/on-call schedule as needed

Qualification

IT Help Desk supportTroubleshootingWindows OSActive DirectoryTicketing/ITSM toolsBasic networkingCustomer service skillsRemote support toolsEndpoint managementVoIP systemsCommunication skills