Sotheby's · 6 days ago
Client Liaison
New York, United States
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $50K/yrSotheby’s is the world’s premier destination for art and luxury, promoting access to exceptional art through auctions and private sales. They are seeking a Client Liaison to enhance the client experience at their Madison Avenue headquarters, ensuring a welcoming environment and managing various client inquiries.
ArtCollectiblesEventsRetail
Responsibilities
Greet and direct clients, visitors, and staff with warmth, professionalism and discretion
Manage incoming calls, emails, and general inquiries, providing information or directing them appropriately
Assist clients with general inquiries through the possession of thorough and current knowledge of the Company’s international sale and exhibition calendars, special events, departments, personnel and their building locations; names and titles of Sotheby’s senior management and executive officers
Maintain fluid operation of Sotheby’s front of house spaces ensuring they reflect Sotheby’s brand and client experience standards
Coordinate visitor access, including security protocols and visitor registration
Remain flexible to support client-facing activities across other Sotheby’s New York Spaces (York Avenue and Gantry Point locations) as needed by providing reception services and logistical assistance
Support New York auctions by processing and executing in-person paddle and bid registrations, operating Sotheby's online bidding platform, and providing back-office support where needed
Accountable to demonstrate a thorough understanding of the Company’s domestic and international auction process to effectively communicate with existing and potential clients
Support administrative tasks for the team inclusive of organizing auction calendar invites, coordinating office supply orders, updating daily reference materials and reports
Responsible for exhibition-related activities including: the timely opening and closing of galleries; knowledge of department experts, sale highlights and lot locations; creation of new client accounts
Coordinate with Specialist and Non-Specialist departments to ensure that clients’ needs are met
Proactively address client concerns and issues as appropriate and take ownership of solving the clients’ issue
Contribute to new Client Experience initiatives and trainings as directed by manager
Participate in ad hoc projects as needed
Must adhere to required front of house attire during all working hours
Must be available to work onsite, with a projected schedule of Wednesday through Sunday. Available to work early mornings, evenings, and other days of the week as necessary
Qualification
Required
Greet and direct clients, visitors, and staff with warmth, professionalism and discretion
Manage incoming calls, emails, and general inquiries, providing information or directing them appropriately
Assist clients with general inquiries through the possession of thorough and current knowledge of the Company's international sale and exhibition calendars, special events, departments, personnel and their building locations; names and titles of Sotheby's senior management and executive officers
Maintain fluid operation of Sotheby's front of house spaces ensuring they reflect Sotheby's brand and client experience standards
Coordinate visitor access, including security protocols and visitor registration
Remain flexible to support client-facing activities across other Sotheby's New York Spaces (York Avenue and Gantry Point locations) as needed by providing reception services and logistical assistance
Support New York auctions by processing and executing in-person paddle and bid registrations, operating Sotheby's online bidding platform, and providing back-office support where needed
Accountable to demonstrate a thorough understanding of the Company's domestic and international auction process to effectively communicate with existing and potential clients
Support administrative tasks for the team inclusive of organizing auction calendar invites, coordinating office supply orders, updating daily reference materials and reports
Responsible for exhibition-related activities including: the timely opening and closing of galleries; knowledge of department experts, sale highlights and lot locations; creation of new client accounts
Coordinate with Specialist and Non-Specialist departments to ensure that clients' needs are met
Proactively address client concerns and issues as appropriate and take ownership of solving the clients' issue
Contribute to new Client Experience initiatives and trainings as directed by manager
Participate in ad hoc projects as needed
Must adhere to required front of house attire during all working hours
Must be available to work onsite, with a projected schedule of Wednesday through Sunday. Available to work early mornings, evenings, and other days of the week as necessary
Superior interpersonal and communication skills with a pleasant client service-oriented attitude
Proven experience employing problem solving skills when dealing with internal and external clients
Team player with a positive working rapport with colleagues
Calm demeanor with an ability to multi-task in a high traffic environment
Process driven, logical thinker
Strong comfort with Microsoft Office & Google Suite
Preferred
Prior experience with SAP, Salesforce, Freshdesk, Client Databases, or other Sotheby's systems
General knowledge of art history and art market
Previous experience in a client service driven industry
Foreign language(s) a plus
Benefits
Discretionary bonus
Competitive benefits package
Company
Sotheby's
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury.
Founded in 1744
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Goss
CFO
Cynthia Houlton
Global Head of Demand Generation & Marketplace Luxury Division
Recent News
2026-01-11
EIN Presswire
2026-01-11
Company data provided by crunchbase