Fidium Fiber · 1 day ago
VoIP Activations Engineer
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $85K/yr
2+ years expFidium Fiber is a next-generation fiber internet and network services provider aiming to deliver reliable connections to various customers. The VoIP Activations Engineer will be responsible for provisioning, configuring, and activating VoIP services while ensuring seamless onboarding and optimal service delivery.
Telecommunications
Responsibilities
Provision and activate VoIP services including SIP trunks, hosted PBX systems, and IP phones
Coordinate with sales, support, and engineering teams to ensure timely and accurate service delivery
Troubleshoot activation issues and escalate complex problems to Tier 2/3 support as needed
Maintain accurate documentation of configurations, activations, and customer setups
Monitor and verify service quality post-activation to ensure customer satisfaction
Assist in developing and refining activation processes and automation tools
Stay current with VoIP technologies, protocols (SIP, RTP), and industry best practices
Qualification
Required
2+ years of experience in VoIP engineering, network provisioning, or telecom operations
Strong understanding of SIP, RTP, and other VoIP protocols
Experience with VoIP platforms such as Cisco, Adtran, Meta or BroadSoft
Familiarity with network troubleshooting tools (Wireshark, ping, traceroute)
Excellent communication and organizational skills
Ability to work independently and manage multiple activations simultaneously
Certifications such as CCNA, CompTIA Network+, or SIP School Certified Professional are a plus
Preferred
Experience with cloud-based VoIP services and APIs
Knowledge of number porting processes and telecom regulations
Scripting or automation experience (e.g., Python, Bash) is a bonus
Benefits
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance
Company
Fidium Fiber
Fidium is redefining what “better internet” means: lightning-fast fiber speeds, seamless experiences, and service that’s actually helpful.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase