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Boston Athletic Association · 2 days ago

Athlete Services Data Manager

Hopkinton, MA

Full-time

Hybrid

Mid Level

$65K/yr - $72K/yr

3+ years exp

The Boston Athletic Association (B.A.A.) is a non-profit organization dedicated to promoting a healthy lifestyle through running. The Athlete Services Data Manager will oversee data management processes related to event registrations, ensuring accurate processing and reporting, while also managing onsite activities to enhance participant experience.

AssociationCommunitiesFitnessSports

Responsibilities

Manage race registration submissions, verification, and entry fee processing

Manage the Boston Marathon qualifying time verification process during pre-verification and registration periods

Manage programs and initiatives, including, but not limited to:

Communications and bib identification for various programs and groups of athletes

Consecutive Program, including verification of results and issuance of invitational entry instructions

International Tour Program activities, such as invoice tracking, issuance of invitational entry instructions and communications around registration timelines

Registration Protection program

Lead registration and entry tracking for non-marathon events, and assist with bib assignment and distribution in partnership with the Director of Athlete Services

Manage Bib and Timing Tag Program, including bib order, bib assignment, preparation and bib distribution, and verification of timing tags, ensuring accuracy and functionality

Serve as primary support for B.A.A. Distance Medley events, including the Boston 5K, B.A.A. 10K and Boston Half Marathon Registration, working closely with the Salesforce and Communications teams to manage registration in addition to coordinating onsite race day logistics for Athlete Services

Maintain the qualifying race results database to include communications to race directors, verification of USATF certifications, and adaptation of all necessary procedures within Salesforce. Seek to continuously improve the database and related processes

With the Director of Athlete Services, liaise with Operations and Communications Teams to support adjudication and results for all events

Collaborate creatively with the Salesforce Team to drive innovation in Athlete Services’ Salesforce processes and reporting dashboards, while maintaining and enhancing data management strategies to ensure accuracy and integrity

Support the Director of Athlete Services with timelines and work processes to assure clear communication and functionality of race registrations

Manage public-facing functions of Athlete Services throughout race weekends to provide superior customer service

Collaborate with Athlete Support Coordinator to identify and track trends or opportunities from athlete feedback and recommend improvements related to Salesforce case management, registration or the participant experience

Assist with creating data export files for vendors

Manipulate and import data files to systems as necessary

Other duties as assigned

Qualification

Database managementSalesforceExcelData analysisCustomer serviceRunning industry knowledgeCredit card processingCommunication skillsOrganizational skillsTime management

Required

3-5 years' experience in database management, or equivalent experience with customer relationship management platforms

Excellent analytical skills and the ability to navigate complex data sets

Possesses Excel skills, including, but not limited to utilizing advanced functions, manipulating data and data visualization (e.g., removing duplicates, data cleaning, PivotTables, PivotCharts)

High-level understanding of data flows within and across systems

Detail oriented

Effective communication and customer service skills

Ability to build and maintain relationships, collaborating to achieve shared objectives

Strong organizational and time management skills

Can work independently and in a fast-paced environment

Willingness to advance and develop Salesforce capability through training required

Preferred

Proficiency in Microsoft Office and Salesforce strongly preferred

Running industry knowledge and experience working at/for events preferred

Experience with credit card processing preferred

Willingness to work weekends and evenings, as needed

Benefits

Competitive health and dental insurance plans

Life insurance, short-term, and long-term disability plans are funded 100% by the B.A.A.

401(k) matching dollar-for-dollar up to 6% after 6 months of service, and elective deferrals may begin upon hire

An annual allotment of professional development funding (up to $2,000 per calendar year)

Paid vacation based on years of service

Comp. Time available for eligible work

11 paid holidays, 9 scheduled, and 2 floating

Company

Boston Athletic Association

Established in 1887, the Boston Athletic Association is a non-profit organization with a mission of managing athletic events and promoting a healthy lifestyle through sports, especially running.

Founded in 1887

Boston, Massachusetts, USA

11-50 employees