GotPhoto.com | fotograf.de · 5 days ago
Senior Growth Account Manager
United States
Full-time
Remote
Senior Level
$70K/yr - $100K/yr
5+ years expGotPhoto.com is dedicated to digitalizing the people photography industry, providing an end-to-end workflow and e-commerce solution for photographers. They are seeking a Senior Growth Account Manager to drive long-term revenue through strategic account management and customer engagement, focusing on retention and expansion for Enterprise and Scale Up customers.
E-CommercePhotographySaaSSoftware
Responsibilities
Own Net Revenue Retention (NRR) across a portfolio of Enterprise and Scale-Up customers, driving expansion, preventing contraction, and maximizing long-term account value
Identify, qualify, and close upsell and GMV expansion opportunities through increased platform usage, higher order volume, and new commercial commitments
Ensure renewal readiness by proactively identifying risk, closing value gaps, and executing save and mitigation plans ahead of auto-renewals
Build and maintain trusted executive relationships with studio owners positioning GotPhoto as a strategic growth partner
Develop and execute strategic account plans including stakeholder mapping, growth levers, risks, and success metrics
Lead structured Business Reviews focused on GMV performance, ROI, and future growth planning
Serve as the Voice of the Customer across Product, Marketing, Support, and Leadership, translating real-world studio needs and friction points into actions that drive adoption, growth, and retention
Ensure high-quality CRM hygiene to support visibility, forecasting, and decision-making
Qualification
Required
5+ years of experience in Account Management, Customer Success, or Expansion Sales within a B2B2C, transaction-based, or vertical SaaS environment (e.g., marketplaces, payments, commerce, or service-driven platforms)
Proven ownership of revenue and retention across an existing book of business, with a track record of driving expansion, upsell, and usage-based growth
Strong commercial and analytical mindset, able to use data such as GMV, order volume, conversion rates, and product adoption to identify growth opportunities and build actionable account plans
Confidence leading executive-level conversations, positioning yourself as a trusted growth advisor who can translate GotPhoto's platform into measurable business outcomes for customers
Preferred
Experience in photography, creative services, or other service-driven verticals with strong seasonality and operational complexity
Benefits
Generous Leave Policy
Paid medical leave
Paid parental leave
Subsidized fitness membership
Annual learning budget of $500, which can be increased to $1,000
Company
GotPhoto.com | fotograf.de
Our mission is to digitalize the people photography industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase