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Greater Nevada Credit Union · 4 days ago

ASSISTANT BRANCH MANAGER

Fernley, NV

Full-time

Onsite

Entry, Mid Level

$48K/yr - $67K/yr

2+ years exp

Greater Nevada Credit Union is dedicated to financial inclusion and empowering its members and communities. The Assistant Branch Manager supports the branch manager in operations and sales, focusing on leadership, member experience, and growth initiatives.

AccountingBankingFinancial ServicesInsurance

Responsibilities

Lead by example, inspiring team members to achieve excellence in their roles

Foster a positive and motivating work environment conducive to productivity and growth

Provide guidance, mentorship, and support to branch staff to enhance their professional development

Ensure adherence to operational policies, procedures, and compliance standards

Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency

Collaborate with the branch manager to develop and execute strategies for continuous improvement

Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness

Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service

Actively engage with members to understand their needs, address concerns, and provide personalized solutions

Develop and execute strategies to drive business growth, including customer acquisition and retention efforts

Serve as the primary point of contact for resolving complex member issues and complaints

Utilize effective problem-solving skills to address member concerns promptly and efficiently

Work closely with internal departments to escalate and resolve issues that require additional support or expertise

Implement measures to prevent recurring issues and enhance overall member satisfaction

Acts as Branch Manager when Branch Manager is not present

Includes addressing personnel matters as assigned

Qualification

Banking experienceFinancial services experienceBranch operationsMember experienceLeadershipDynamic leaderGrowth-oriented AdvocateMember issue resolution

Required

2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military or first responder experience, education

2-4 years of experience in banking or financial service industry

Dynamic leader

Branch operation excellence promoter

Champion of member experience

Growth-oriented Advocate

Specialist in member issue resolution

Benefits

Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents

Health Savings Account contributions

Supplemental insurance and life insurance plans

Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment

Paid time to volunteer and make a contribution to the community

Employee product and service discounts