Cyera · 2 days ago
Customer Success Architect - DLP
United States
Full-time
Remote
Senior Level
6+ years expCyera is a leading data security platform focused on reinventing how businesses secure data in the cloud era. They are seeking a DLP Customer Success Architect to drive the successful adoption and value realization of Cyera’s DLP capabilities, engaging strategically with customers to enhance their experience and outcomes.
Artificial Intelligence (AI)Cloud Data ServicesCyber SecurityNetwork Security
Responsibilities
Developing and maintaining DLP customer success processes and materials
Serving as the primary technical expert on the Cyera DLP Platform, demonstrating in-depth knowledge and expertise
Mentoring the CS organization members, sharing your expertise and assisting in their professional development
Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform
Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences
Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives
Driving customer adoption at scale through effective onboarding and training processes
Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach
Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators
Collaborating with customers to develop joint success plans
Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement
Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development
Speaking to the product’s vision and future capabilities
Qualification
Required
6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role within B2B SaaS or security platforms
3+ years of hands-on experience with Data Loss Prevention (DLP) technologies. Experience with DLP endpoint agents - an advantage
Proven mentoring or leadership skills, creating and delivering materials and building processes for other team members and organizations
Proven project management experience, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
Proven experience operating in a strategic, cross-functional role that bridges customer success, technical teams, and product
Proven technical troubleshooting skills
Proficiency in SQL, scripting languages (e.g., Python or equivalent) or no-code platforms
Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation
A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
Preferred
Candidates based in Eastern or Central timezones are preferred
Benefits
Ability to work remotely, with office setup reimbursement
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance
Company
Cyera
Cyera is an AI-powered data security platform that gives enterprises deep context on their data to assure cyber-resilience and compliance.
501-1000 employees
H1B Sponsorship
Cyera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$1.7BKey Investors
Blackstone GroupCoatueAccel
2025-12-16Series F· $400M
2025-06-11Series E· $540M
2024-11-20Series D· $300M
Leadership Team
D
David Rogers
Head of Global Channels and Alliances
Steve Rog
Chief Revenue Officer (CRO)
Recent News
Crunchbase News
2026-01-16
2026-01-13
Company data provided by crunchbase