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Alton Lane · 9 hours ago

Customer Experience Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Alton Lane is a rapidly growing company seeking a Customer Experience Specialist to join their Customer Experience Department. This role involves managing customer communications and providing exceptional service while collaborating with cross-functional teams to enhance the client experience.

E-CommerceRetail

Hiring Manager

Erik Jacyshyn

Responsibilities

Partner with the VP of Sales and Customer Experience Lead to build a best-in-class customer experience for our client base

Manage the client experience through phone, email, and chat

Work closely with cross-functional teams to answer customer inquiries and regularly provide updates on their orders, shipments, and production status details

Ensure customers receive responses in real time

Track and monitor customer interactions and manage customer information

Be confident and knowledgeable with customer correspondence regarding style and pricing questions

Be timely and provide clear, honest, and respectful communication with all customers and team members at all times

Flexibility to work evenings and weekends

Qualification

Customer service experienceTechnical skillsBachelor's DegreeMultitaskingEmpathyCollaborationAttention to detail

Required

Bachelor's Degree or equivalent work experience in a related field (textiles + fashion merchandising, communication, business administration, etc)

2+ years experience in a customer service or retail management role with a demonstrated track record of providing excellent customer support

Ability to handle escalated customer service issues with empathy and a results and solution-oriented approach

Self-starter who can operate well in a collaborative team environment with flexibility and agility to handle the competing priorities of a fast growing company

Ability to multitask to meet pressing deadlines with a high attention to detail

Flexibility to work evenings and weekends