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Karen Ann Quinlan Hospice · 3 days ago

Chief Operating Officer | NJ, Newton

Newton, NJ

Full-time

Onsite

Lead/Staff, Director/Executive

$110K/yr - $110K/yr

4+ years exp

Karen Ann Quinlan Hospice is seeking a Chief Operating Officer to oversee compliance with regulatory requirements and ensure the quality of hospice and palliative care services. The role involves developing strategic plans, managing financial performance, and fostering a patient-centered culture among clinical and administrative teams.

CharityEducationElder CareHealth CareNon Profit

Responsibilities

Oversees compliance with federal, state (New Jersey and Pennsylvania) and local regulatory requirements; understands the legal implications of hospice and palliative care practices

Maintains a working knowledge of legislative activities regarding hospice and interprets same to governing board and to staff

Continually assesses programs and services to ensure identified community needs are met. Develops and implements the organization’s plans for providing hospice, palliative care and bereavement services

Ensures quality of care/services, meets or exceeds accreditation requirements, and performance improvement of hospice, bereavement and palliative care programs through the continuous quality improvement program. Submits quarterly reports to the Board of Directors

Participates in the development of all policies and procedures

Measures and assesses visit/revenue reports and implements strategies to improve delivery of hospice services

Monitors financial performance, and resource allocation to ensure sustainability

Provides data and information to the Board and the Strategic Planning Committee for the formulation of the strategic plan annually; provides bi-annual status reports to the Board of Directors

Prepares annual budget and allocation of funds based on reviews of program estimations and recommendations in conjunction with the Finance Committee, Administrator, Directors and Department Managers

Maintains professional affiliations and enhances professional growth and development to keep abreast of trends in hospice services

Demonstrates an awareness of the ethical, legal and economic issues that could impact the programs of the organization and keeps Board members and staff informed of same

Identify and mitigate operational and clinical risks

Participates in functions of community relations to enhance the growth and viability of hospice

Recruit, train, and motivate clinical and administrative teams, fostering a patient-centered culture. Effectively mentors through persistent encouragement, the building of self-confidence, and the development of growth and performance excellence from all staff in the organization

Inspires confidence of employees, management team and governing board by remaining well informed, listening with an open mind and communicating in a highly professional manner

Establishes an effective, collaborative working relationship with physicians to improve patient and operational outcomes

Provides monthly statistical reports and productivity analyses for all programs to the Board of Directors

Research special and alternative programs and/or funding options to reduce costs and increase revenue

Represents the organization in outside meetings as required: including community groups, nursing homes, assisted living facilities and hospitals; utilizes a partnership and customer service approach in all communications with same

Performs related duties as assigned

Qualification

Hospice operations managementRegulatory compliance knowledgeFinancial performance monitoringStrategic planningProgram planningImplementationCommunity relationsLeadership skillsProfessional communicationTeam motivationRelationship buildingProblem-solvingFlexibility

Required

Ability to perform in a high-stress position with full responsibility for hospice operation

Ability to handle detailed, complex concepts and problems and to make rapid decisions regarding administrative issues

Ability to plan and implement hospice programs

Ability to effectively lead others and to establish strong and appropriate supervisor relationships

Ability to develop constructive relationships with colleagues, and outside agencies, organizations, and individuals

Ability to maintain a flexible work schedule to meet various demands of executive management in hospice

Ability to convey a professional and positive image and attitude regarding the hospice organization

Master's Degree in a healthcare related field

At least four years of progressive leadership experience in a healthcare environment with knowledge of hospice; responsibility for administrative supervision; prior experience working with board of trustees