M&S Consulting ยท 21 hours ago
IT Service Desk Technician II (Contracted)
Brewster, NY
Full-time
Onsite
Senior Level
5+ years expM&S Consulting is seeking a skilled IT Service Desk Technician (Level 2) to provide IT and Operational Technology support to non-technical end-users in a manufacturing environment. The role involves troubleshooting, maintenance, and upgrades of hardware and software while ensuring exceptional customer service and adherence to IT policies.
Business DevelopmentBusiness IntelligenceConsultingInformation Technology
Responsibilities
Provide hands-on and remote troubleshooting for a wide range of systems, including servers, PCs, cameras, and network devices
Respond to escalated Service Desk tickets, ensuring timely resolution and communication with end users
Install, configure, and troubleshoot hardware and software on desktops, laptops, servers, and other IT equipment
Image PCs, install software, and set up peripheral devices to meet company standards
Maintain detailed and up-to-date documentation within the ticketing system, including current status, troubleshooting steps, and resolutions
Complete a minimum of five service tickets per day, maintaining a high level of accuracy and professionalism
Deliver exceptional customer service by assisting end users with technical issues in a clear, courteous, and professional manner
Build positive relationships with employees and team members to understand needs and provide effective IT solutions
Support the implementation, maintenance, and troubleshooting of computer hardware and software as directed by the Infrastructure Team
Partner with Level 3 IT teams for network and infrastructure support, including remote troubleshooting and incident resolution
Assist in maintaining local IT assets and ensure they are compliant with security and operational standards
Collaborate with IT Level 3 and Engineering teams to support OT systems and ensure the reliable integration of OT and IT networks
Assist in the deployment, configuration, maintenance, and troubleshooting of OT systems including SCADA, PLCs, DCS, HMIs, and related industrial control equipment
Provide backup support for first-line OT issues, helping maintain uptime and continuity of operations
Contribute to cybersecurity efforts by adhering to OT/IT policies and assisting with compliance and security initiatives
Contribute to root cause analysis and support incident response for OT-related system failures
Work closely with cross-functional teams, including Infrastructure, Engineering, and Maintenance, to deliver integrated support solutions
Accurately gather and document user requirements to support technical resolutions or escalate appropriately
Qualification
Required
Bachelor's degree in computer science, Information Technology, or a related field
Minimum of 5 Years of Experience: At least 5 years of experience in IT operations and/or infrastructure management
Strong project management and leadership skills, with a proven ability to lead cross-functional teams
Demonstrated experience in IT infrastructure operations, including: Windows servers, Azure cloud services, Basic networking concepts
Proficiency in virtualization technologies, including Azure HCI and Hyper-V
Experience with backup technologies and disaster recovery solutions
Strong Understanding of Industrial Automation: In-depth knowledge of industrial automation and control systems
Excellent problem-solving and analytical abilities to address complex challenges
Proven project management and leadership skills to guide teams effectively
Effective communication and collaboration skills to work well with team members and stakeholders
Preferred
Familiarity with SCADA software (e.g., Wonderware, IBA, GE iFIX) and Manufacturing Execution Systems (MES) platforms (e.g., AVEVA)
Understanding of Internet of Things (IoT) from a connectivity and data management perspective
Excellent problem-solving skills with the ability to work effectively under pressure
Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders
Familiarity with cybersecurity principles, particularly in industrial environments, including risk assessment and mitigation strategies
Certifications in relevant technologies (e.g., Cisco, Microsoft, CompTIA)
Company
M&S Consulting
M&S Consulting is an enterprise shared services and cloud systems integrator serving both the Public and Private sectors.
51-200 employees
H1B Sponsorship
M&S Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2022 (3)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Ashok Aggarwal
Co-Founder, Managing Partner, Enterprise IT Consulting
Daidre Fanis
Executive Director & Practice Leader
Company data provided by crunchbase