ServiceTitan · 1 day ago
Senior Manager, AI Engineering
United States
Full-time
Remote
Senior Level
$221K/yr - $296K/yr
5+ years expServiceTitan is a company focused on AI engineering and is seeking a Senior Manager to lead their AI strategy. The role involves managing an AI engineering team, developing Conversational AI Agents, and collaborating with stakeholders to enhance customer experiences through AI solutions.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Lead teams, in charge of end-to-end development of Conversational AI Agents, from ideation and prompt engineering to production deployment and evaluation
Partner with Product to identify high-impact AI Agent and Chatbot opportunities for workflow automation
Educate the organization on LLM capabilities and trade-offs (latency, cost) to drive superior customer experiences
Oversee data curation, knowledge base construction, and feedback loops essential for successful RAG pipelines
Implement scalable LLMOps frameworks for supporting, evaluating, and securing agent deployments
Research and apply advanced techniques (multi-agent systems, function calling, fine-tuning) to enhance agent capabilities
Align with Engineering and Product leadership on roadmaps to ensure timely delivery of robust production agents
Stay abreast of GenAI trends and integrate new architectures to advance organizational goals
Design and scale a high-velocity AI Engineering organization, focusing on leadership development, organizational culture, and global talent acquisition strategies to sustain rapid growth
Qualification
Required
Education: MS/Ph.D. in Computer Science, Artificial Intelligence, Computational Linguistics, or a similar quantitative discipline required
Leadership: 5+ years of experience in ML or AI engineering leadership roles, specifically managing teams shipping production software
Technical Expertise: Hands-on knowledge of modern NLP, Large Language Models (LLMs), Transformer architectures, RAG pipelines, and Agentic workflows (planning, reasoning, tool use)
Data Systems: Expertise in vector databases, knowledge graphs, and SQL; experience with handling unstructured text data at scale
Coding: Strong coding experience in Python (required), with familiarity with modern AI frameworks (e.g., LangChain, LlamaIndex, PyTorch, Hugging Face)
Communication: Great communication skills, including the ability to communicate complex AI concepts (like hallucinations or context windows) to business stakeholders
Adaptability: Demonstrated ability to adapt to new technologies and learn quickly in the fast-paced Generative AI landscape
Soft Skills: Strong written and presentation communication skills
Benefits
Flexible time off with ample learning and development opportunities to continue growing your career.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
2026-01-15
Company data provided by crunchbase