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Chase · 19 hours ago

Vehicle Remarketing Service Center (RSC) Manager

2104 E Elliot Rd, Tempe, AZ, 85284, US

Full-time

Onsite

Mid, Senior Level

Chase Auto is a leading provider of auto financing serving auto dealers, consumers, and vehicle manufacturers. The Vehicle Remarketing Service Center (RSC) Manager is essential to the success of the Vehicle Remarketing team, leading operations and ensuring exceptional service delivery to partners and clients.

BankingFinancial Services

Responsibilities

Provide leadership and direction to the Remarketing Service Coordinator team, ensuring exceptional service delivery to private label captive finance retailers, dealer relationship managers, and partner operations teams

Oversee daily team operations, including coaching, dealer outreach, issue resolution, and development of training materials for policy, program, and system updates

Collaborate with VR Brand Managers to advance PLCF initiatives and strategic priorities

Report on the progress and outcomes of RSC activities to internal stakeholders, PLCF brand teams, and clients, using both data-driven and qualitative insights to highlight achievements and areas of opportunity

Monitor and analyze dealer interactions and feedback to identify behavioral trends and recurring themes, sharing actionable insights with VR Brand Managers and other stakeholders to guide process enhancements, new program development, or risk mitigation efforts

Support the team in managing escalated cases by collaborating with other VR teams and operational partners, demonstrating urgency and commitment to timely solutions

Continuously evaluate and improve tools and processes to maximize overall effectiveness in inventory management and service level adherence

Promote a culture of engagement, professional growth, and recognition within the team

Qualification

Automotive finance experienceLeadership abilitiesRelationship buildingCustomer support experienceNegotiation skillsProject managementContinuous improvement mindsetTeam developmentProcess optimizationVehicle remarketing experienceAttention to detailCommunication skills

Required

Experience in automotive finance, customer support, or automotive dealership environments

Demonstrated leadership abilities with a proven track record in coaching and mentoring team members

Ability to build strong relationships, negotiate effectively, and resolve issues to support productive partnerships with dealers and internal teams

Demonstrated capability to work both independently and collaboratively, managing multiple high-priority projects in a fast-paced setting

Exceptional attention to detail, ensuring accuracy and quality in all aspects of work

Outstanding verbal and written communication skills, with the ability to clearly convey detailed information to a variety of audiences

Demonstrated commitment to continuous improvement with a proactive and innovative approach to driving positive change and enhancing business performance