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WEC Energy Group · 5 days ago

Digital Product Manager

Milwaukee, WI

Full-time

Hybrid

Mid, Senior Level, Lead/Staff

$79K/yr - $156K/yr

3+ years exp

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies. The Digital Product Manager will be responsible for delivering an excellent customer experience through digital products, leading process improvements, and collaborating with various teams to enhance operational and strategic activities.

EnergyEnergy EfficiencyRenewable Energy

No H1B

Responsibilities

Drive an excellent digital customer experience, through analysis and iteration of content, UI/UX design, containment, usability, accessibility and performance

Analyze customer usage and product performance metrics to identify areas of improvement and has an active role in the implementation

Recommend and execute tactics (smaller enhancements) to increase digital containment and call deflection

Recommend large improvements (projects) and contribute to the development of supporting business case

Active participation in cross-functional teams to develop and execute digital product plans

Support development of business requirements to support self-service and experience enhancements and projects

Support usability testing and customer-centric design efforts to ensure the digital product is intuitive, easy to use and meets accessibility requirements

Execute test plans (including development, management and execution of test cases) to support implementation of improvements and enhancements to the digital product

Collaborate with different stakeholders to achieve an excellent digital customer experience

Other digital product managers to achieve a consistent customer experience across products that offer similar self-service functionality

Corporate Communications, Care Center, IT and other applicable business units to support daily operations

Business and IT process owners to develop business requirements, gain approvals/support on business cases, ensure proper testing and signoff of product improvements and projects

Vendors supporting the assigned digital product

Qualification

Digital product developmentUsability testingCustomer experience analysisUI/UX designBusiness requirements developmentCollaborationProject management

Required

Bachelor's Degree in Computer Science, IT, Business or related field

3+ years of relevant experience – preferred experience in digital self-service / product development (analysis, design, design development, testing, usability testing) for Digital Product Manager

5+ years of relevant experience – preferred experience in digital self-service / product development (analysis, design, design development, testing, usability testing) for Senior Digital Product Manager

7+ years of relevant experience – preferred experience in digital self-service / product development (analysis, design, design development, testing, usability testing) for Principal Digital Product Manager

Legal authorization to work in the United States is required