eDynamic Learning ยท 2 days ago
Help Desk Support Agent
United States
Full-time
Remote
Senior Level
5+ years expeDynamic Learning is a company dedicated to empowering educators with accessible resources for student exploration. They are seeking an experienced Help Desk Support Agent to troubleshoot technical issues and provide excellent customer support to both internal and external clients.
Career PlanningE-Learning
Responsibilities
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat
Provide customer assistance and technical troubleshooting
Document customer interactions
Run diagnostics to resolve customer-reported issues
Escalate issues as required
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
Creating/editing documentation to ensure knowledge base is kept up to date
Qualification
Required
5+ years of experience working in a help desk environment
Flexibility to work a variety of shifts with minimal notice
Proficiency with MAC and PC computers
Ability to diagnose and resolve basic computer technical issues
Legally allowed to work in the US and/or Canada
Excellent oral and written communication skills
Detail-oriented to keep detailed notes on tickets
Highly organized to keep Help Desk tickets order
Working in a team environment
Company
eDynamic Learning
eDynamic Learning is a publisher of online high school career and elective courses
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Gauge Capital
2025-06-13Acquired
2017-05-18Series Unknown
Leadership Team
Bob Tenzillo
Chief Revenue Officer
Denise Wyman
School Partner Associate
Recent News
MarketScreener
2025-08-22
2025-08-01
Mergers & Acquisitions
2025-06-21
Company data provided by crunchbase