RealManage · 12 hours ago
Onsite Maintenance/Facilities Manager (Seven Hills)
Dallas, GA
Full-time
Onsite
Mid, Senior Level
$26/hr - $31/hrRealManage is a company specializing in the management of community associations with onsite staff. The Seven Hills HOA Maintenance / Facilities Manager oversees operational and maintenance standards for facilities and amenities, ensuring exceptional customer service and optimal facility maintenance.
Real Estate
Responsibilities
Oversee the maintenance, operation, and enhancement of all Seven Hills amenities and facilities, including (but not limited to) pool facilities, sports court(s), play structures, vehicle/pedestrian entry gates, front desk, and safety systems, ensuring their optimal condition
Collaborate closely with the General Manager and the leadership team to support Board objectives related to asset management, budgeting, and optimal operational performance across all facilities
Manage incoming work orders from homeowners and coordinate timely and effective resolutions through collaboration with vendors and contractors
Provide exceptional customer service by promptly addressing all members' inquiries, concerns, and feedback
Develop and maintain a proactive schedule for facility maintenance, overseeing regular inspections, servicing, and repairs to extend the lifespan of assets
Supervise a diverse range of vendors, including (but not limited to) janitorial services, landscaping, pool maintenance, safety vendors, plumbing, pool monitors, and gate maintenance contractors, ensuring compliance and high-performance standards
Negotiate, prepare, implement and administer service contracts, including drafting contract standards, RFP and bid review and reports for the Seven Hills Board of Directors
Proactively communicate with residents, staff and the Board of Directors regarding facility and amenity updates through various communication platforms, including the community website, mailed letters and notices, direct and mass email communication and social media
Continuously assess community needs and recommend improvements to enhance service delivery methods and procedures
Lead, guide, and train front desk staff to ensure outstanding customer service and streamlined operations
Work with the leadership team to formulate and manage the facility management budget, identifying cost-saving opportunities and process improvements
Oversee the scheduling, booking, and coordination of facility rentals for events and gatherings, maintaining a comprehensive understanding of rental policies, rates, and availability
Provide support for all lifestyle events and facilitate all necessary facility preparation
Proactively identify areas for enhancement in facility operations, staying informed about emerging trends and innovations in community management and maintenance
Maintain a visible presence within the community and among the team, utilizing a working knowledge of governing documents to drive community improvements within legal boundaries
Lead meetings, providing agenda support, as well as written and oral reports, and assist in preparing and adhering to the association budget
Ensure compliance with association policies, corporate regulations, civil codes, state and federal obligations, and Talega's governing documents
Conduct regular performance evaluations for front desk staff, providing constructive feedback and setting development goals
Organize and lead weekly touch base meetings to discuss ongoing projects, address challenges, and ensure alignment within the team
Provide coaching and mentorship to front desk associates, fostering a culture of growth and continuous improvement
Implement performance improvement plans when necessary, addressing any performance issues promptly and professionally
Encourage teamwork, collaboration, and open communication among staff members, ensuring a positive and productive work environment
Monitor individual and team performance metrics, recognizing achievements and addressing any deviations from performance standards
Set clear expectations and goals for team members, aligning them with the department's objectives and overall community vision
Develop training programs and opportunities to enhance the skill set of front desk staff, promoting professional development and career advancement
Develop and implement standard operating procedures for front desk operations, ensuring consistent and efficient service delivery
Supervise front desk staff, including hiring, training, and scheduling to maintain adequate coverage during operational hours
Address guest inquiries, complaints, and issues escalated by front desk staff, resolving them promptly and professionally
Maintain a thorough understanding of community rules, amenities, and services to provide accurate information to residents and guests
Foster a welcoming and helpful atmosphere at the front desk, ensuring a positive experience for everyone entering the facility
Hold regular weekly touch base meetings with the front desk staff to discuss ongoing tasks, upcoming events, challenges, and potential improvements. Use these meetings as an opportunity to facilitate open communication, share important updates, and gather feedback from the team
Collaborate with front desk staff to identify areas for process improvement and streamline daily operations
Recognize outstanding contributions and celebrate team successes during these meetings
Take on the role of a proactive leader and advocate for the Seven Hills HOA community vision
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies
May participate in various meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge about new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Attend all company mandatory functions and comply with policies and procedures
Drive their vehicle throughout the community to identify lots where violations of the governing documents exist
Use an iPad to document that violation for the purpose of communicating that violation to the owner and/or occupant of the unit
Plus other work related tasks as needed
Qualification
Required
Experience in supervising operational and maintenance standards for facilities and amenities
Ability to manage front desk staff and vendor relations
Strong customer service skills
Proficiency in carpentry and inventory management
Tech-savvy and process-oriented
Ability to work full-time, Monday - Friday during off peak months & Tuesday - Saturday during peak months
Availability for on-call 24/7 presence for after hours emergencies
Experience in managing incoming work orders and coordinating resolutions
Ability to develop and maintain a proactive schedule for facility maintenance
Experience in supervising a diverse range of vendors
Skills in negotiating, preparing, implementing, and administering service contracts
Strong communication skills for interacting with residents, staff, and the Board of Directors
Ability to assess community needs and recommend improvements
Experience in leading, guiding, and training staff
Ability to formulate and manage facility management budgets
Experience in overseeing facility rentals and events
Knowledge of governing documents and compliance with regulations
Experience in conducting performance evaluations and providing feedback
Ability to organize and lead meetings
Skills in coaching and mentoring staff
Ability to monitor performance metrics and recognize achievements
Experience in developing training programs for staff
Ability to implement standard operating procedures for operations
Experience in hiring, training, and scheduling staff
Ability to address guest inquiries and complaints professionally
Knowledge of community rules, amenities, and services
Ability to foster a welcoming atmosphere at the front desk
Experience in conducting regular meetings with staff
Ability to collaborate with staff for process improvement
Ability to conduct business with high standards of personal, professional, and ethical conduct
Ability to perform operations as required to maintain workflow
Experience in participating in meetings and work groups
Knowledge of safety precautions and compliance with policies
Company
RealManage
RealManage is a real estate company providing property management and development services.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
American SecuritiesProsperity Bank
2022-06-02Private Equity
2022-05-13Debt Financing· $100M
Leadership Team
Lisa Drobney
Vice President Operations/ GA Market Leader
Marc Rodriguez
Executive Vice President, Market Operations (US)
Recent News
2025-08-13
GlobeNewswire News Room
2025-03-26
GlobeNewswire News Room
2025-03-26
Company data provided by crunchbase