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EatWell · 1 day ago

Client Success Manager, Healthcare Partnerships

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $70K/yr

4+ years exp

EatWell Meal Kits, Inc. is dedicated to improving health outcomes through Food is Medicine Meal Kits aimed at addressing food insecurity. The Client Success Manager will manage healthcare partnerships, ensuring client success and contract renewals while driving measurable health improvements for patients.

Food and BeverageHealth CareSocial ImpactWellness

Responsibilities

Serve as the primary day-to-day contact and trusted advisor to clients

Maintain a deep understanding of each client’s organizational structure, member populations, contractual objectives, and shifts in healthcare policy

Attend/participate in org-specific virtual meetings

Develop and maintain a living Account Plan for each client: defining goals, KPIs, risks, data sharing opps, and growth opps

Partner with internal leadership to align strategies with client objectives (accessibility, SDOH impact, value-based outcomes)

Prepare and deliver Quarterly Business Reviews (QBRs) summarizing program performance, outcomes, and strategic recommendations

Distribute monthly traffic reports with referral volumes, engagement metrics, survey data, and qualitative patient feedback

Document client communications, deliverables, and key decision makers in CRM

Coordinate internal resources to ensure smooth program delivery and issue resolution

Lead implementation and onboarding processes for new accounts or service expansions

Manage all referrals, claim submission, invoices and adjudication on referral platforms

Lead renewal preparation through impact storytelling and data-driven QBRs

Identify opportunities for expansion, data-sharing, pilots, RFPs, and cross-collaboration with other programs

Maintain a high client retention rate and year-over-year growth within accounts

Qualification

B2B marketplace experienceHealth data managementClient communicationSales pitchingCreative problem solvingAccount managementVisionary thinkingSelf-directedCollaborationFlexibility

Required

Serve as the primary day-to-day contact and trusted advisor to clients

Maintain a deep understanding of each client's organizational structure, member populations, contractual objectives, and shifts in healthcare policy