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NeoPollard Interactive · 7 hours ago

KYC Senior Analyst

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

NeoPollard Interactive is a leading supplier of iLottery solutions in North America, dedicated to delivering innovative and player-focused gaming experiences. They are seeking a KYC Senior Analyst to manage the KYC function across their regulated iGaming operations, leading a team responsible for identity verification and compliance with regulatory requirements.

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Responsibilities

Lead and mentor a team of KYC Analysts, ensuring timely and accurate completion of onboarding and verification tasks

Oversee operational KYC workflows, queues, and backlogs while maintaining SLA adherence and data quality

Act as a subject matter expert on KYC/EDD regulatory requirements in the U.S. and Canada (e.g., FINTRAC, BSA, FINCEN)

Handle escalated reviews and provide guidance on complex verification or risk classification cases

Monitor PEP and sanctions screening results and ensure proper documentation and resolution

Collaborate with AML, Fraud, and Product teams to ensure a seamless customer journey and risk-aligned identity framework

Support regulatory audits and contribute to KYC policy documentation and updates

Other duties as assigned

Qualification

KYC complianceIdentity verificationTeam leadershipAML/KYC regulationsCAMS certificationProblem-solvingCommunication skillsOrganizational skillsAttention to detail

Required

3+ years of experience in KYC, onboarding, or customer due diligence within iGaming, fintech, or financial services

1+ years in a team leader or supervisory capacity

Strong understanding of identity verification tools and regional documentation requirements

Familiarity with AML/KYC regulations across North America

Excellent attention to detail, problem-solving skills, and a quality-first mindset

Excellent organizational, communication, and leadership skills

The ability to escalate as necessary for confirmation of solutions or other options as needed

Consistently practice strong organizational, communication, project management, negotiation, and problem-solving skills

The ability to stay calm during times of crisis

Reliably delivers high quality work with strong attention to accuracy and detail

Consistent and impeccable reliability due to high priority tasks to be completed within scheduled deadlines

Preferred

CAMS or similar AML certification is plus but not mandatory

Benefits

Comprehensive Health, Vision, and Dental Insurance

Life Insurance & AD&D Insurance

401K Savings & RRSP Program

Paid Vacation and Personal Time

Wellness and Employee Assistance Program (EAP) from Ulliance Life

Company-Provided Laptop and Cellphone

Career Development Opportunities, including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)

Quarterly Performance-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service

Paid Parental Leave Program