Cardinal Health · 20 hours ago
Engineer - Tier 2 & 3 Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $149K/yr
4+ years expCardinal Health is focused on enhancing the user experience through its Commercial and Pharmacy Technologies. The Engineer - Tier 2 & 3 Support Engineer will provide technical support, serve as a liaison between business and IT, and optimize business processes by leveraging technology solutions.
Health CareHospitalMedical
Responsibilities
Provide Tier 2 and Tier 3 virtual support to the organization's end users
Support software, hardware, warehouse technology, server, network, and enterprise systems issues
Respond to escalated issues from the IT Service Center and Tier 2 Support
Resolve user requests through discussions with users, coordination with internal and external resources, research via access to source code and access to an application database
Provide education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence
Maintain support related documentation for certain end user platforms, monitors environments, responds to alerts, and addresses service outages
Qualification
Required
Provide Tier 2 and Tier 3 virtual support to the organization's end users
Support software, hardware, warehouse technology, server, network, and enterprise systems issues
Respond to escalated issues from the IT Service Center and Tier 2 Support
Resolve user requests through discussions with users, coordination with internal and external resources, research via access to source code and access to an application database
Provide education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence
Maintain support related documentation for certain end user platforms, monitors environments, responds to alerts, and addresses service outages
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Some experience in the following: Software development (preferably Java/SpringBoot); Querying SQL databases for research and support related functions; Application monitoring and alerting (Dynatrace, GCP)
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues
Preferred
4-8 years of experience
Bachelor's degree in related field, or equivalent work experience
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company
Cardinal Health
Cardinal Health is a manufacturer and distributor of medical and laboratory products.
10001+ employees
H1B Sponsorship
Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (128)
2024 (116)
2023 (140)
2022 (158)
2021 (106)
2020 (142)
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2025-08-28Post Ipo Debt· $1B
2006-08-16Post Ipo Debt· $78M
1983-08-12IPO
Leadership Team
Aaron Alt
Chief Financial Officer
T
Tony Caprio
Executive Vice President
Recent News
2026-01-12
Fortune
2025-12-19
Company data provided by crunchbase