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New York State Insurance Fund (NYSIF) · 1 day ago

Assistant Insurance Fund Services Representative - NY HELPS

New York, NY

Full-time

Hybrid

Entry Level

$57K/yr - $69K/yr

2+ years exp

The New York State Insurance Fund (NYSIF) is seeking an Assistant Insurance Fund Services Representative for the NY HELPS Program. The role involves managing day-to-day duties as a medical only Case Manager, processing Workers’ Compensation claims, and communicating with claimants and providers.

ConsultingFinancial ServicesInsurance

No H1B

Responsibilities

Manage the day-to-day duties as a medical only Case Manager in the NYS Segment

Work-up and process Workers’ Compensation claims

Approve and deny medical bills

Respond to claimant and provider inquiries via phone and email

Routinely communicate with employers to obtain info about claims

File forms and correspond with the Workers’ Compensation Board

Review claims for retirement or transfer to lost time units

Complete other tasks as assigned or as needed

Qualification

Customer service experienceVerbal communicationWritten communicationCase managementWorkers’ Compensation knowledge

Required

One year of permanent, competitive class service in a title eligible for transfer under Section 70.1 of the Civil Service Law. Eligible titles include, but aren't limited to: Administrative Assistant 1, Business Services Center Representative 1, Payroll Specialist 1, Program Aide, Taxpayer Services Rep 1, Payroll Examiner 1; OR

Four years of customer service experience that required independence in both verbal and written communication responsibilities; OR

An associate degree or higher and two years of customer service experience that required independence in both verbal and written communication responsibilities