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Nest Health · 6 days ago

Market Operations Lead

Phoenix, Arizona

Full-time

Onsite

Entry, Mid Level

2+ years exp

Nest Health is a healthcare startup focused on providing comprehensive medical, behavioral, and social care to high-risk families. The Market Operations Lead will optimize workflows and ensure high-quality care delivery while fostering a positive market culture and supporting essential operational functions.

Child CareMedicalMental HealthWellness

Responsibilities

Maintain office operations, including clinical and office supplies, invoicing, and coordination with landlords and administrative vendors

Oversee onboarding for new team members, ensuring equipment, access, and systems are fully set up

Follow up on all Redeterminations and ensure completion/ Eligibility Work

Serve as a SuperUser for Salesforce and Athena, providing guidance and troubleshooting for the local team

Manage mileage tracking, audits, and related compliance needs

Support clinical operations by maintaining lab binders, performing quality controls, and ensuring clinical supplies remain at appropriate levels

Manage VFC and commercial vaccine programs in partnership with the HSD

Provide backup support to Family Advocate teams in both office and field settings (If clinical)

Build clinical team schedules, manage PTO requests, and ensure appropriate staffing coverage to meet operational goals

Qualification

SalesforceAthenaMedical office experienceEMR experienceMicrosoft OfficeSupply managementClinical schedulingInsurance verificationInterpersonal skills

Required

High School diploma or equivalent education

At least 2 years' experience in a medical office setting

Excellent interpersonal skills

Microsoft Office experience or experience in similar platforms

Medical practice scheduling systems and EMR experience

Ability to multitask in a busy startup environment

Ability to work with external vendors and partners

Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy

This position will involve educating and encouraging vaccination against COVID-19

This position is a primarily office-based role with the need to travel between office locations in the Maricopa and Mohave areas and occasionally go into the field and provide service in family homes

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times