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Irth · 15 hours ago

Technical Services Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Irth Solutions is a cutting-edge technology solutions provider specializing in cloud software development and DevOps services. We are seeking an experienced and dynamic Technical Services Manager to lead and deliver high-quality solutions to our clients while ensuring the highest standards of technical excellence and customer satisfaction.

Asset ManagementCloud ComputingComputerSoftwareTelecommunications

Responsibilities

Participate in defining project requirements by collaborating with internal teams and clients

Assist Business Analysts to create detailed Statements of Work (SOW) for new development efforts

Collaborate closely with Account Executives, Engagement Managers, and the broader DevOps organization to ensure successful delivery of the agreed Statements of Work, adhering to project timelines and client expectations

Plan and estimate sprint work based on the customer's current priorities, ensuring alignment with project goals and deadlines

Manage defect resolution processes for customers, addressing issues promptly and effectively to maintain project quality and client satisfaction

Develop a deep understanding of the customer's business processes, applications, and technical architecture to provide tailored and effective solutions

Construct architecture designs and data flows for system integrations between internal and customer systems

Maintain clear and consistent communication with clients, providing detailed project statuses, addressing technical challenges, and delivering comprehensive release notes

Engage with the customer's internal IT and engineering teams to discuss and investigate technical issues, fostering strong collaboration and efficient problem-solving

Lead the development of new features and solutions for clients, guiding the development team to deliver high-quality code that aligns with project requirements

Ensure the adherence to best coding practices within the team by conducting thorough code reviews and offering constructive feedback to maintain code quality and reliability

Manage a pool of retainer hours, whether internal or external, effectively allocating resources to meet project demands and client needs

Stay updated with industry trends, emerging technologies, and advancements in cloud software development to continuously enhance the team's technical skills and capabilities

Qualification

Cloud software developmentDevOps practicesProject managementRESTful APIsPHPHTML / JavaScript / CSSRelational databasesAWSLeadershipCommunication skillsProblem-solvingDetail-oriented

Required

Bachelor's degree in Computer Science, Engineering, or a related field

3+ years of proven experience in cloud software development, with a strong background in managing complex projects and teams

Solid understanding of cloud technologies, DevOps practices, and agile methodologies

Exceptional project management skills, with the ability to effectively plan, execute, and deliver projects within established timelines

Excellent communication and interpersonal skills, enabling effective collaboration with clients, internal teams, and stakeholders

Strong problem-solving abilities and a track record of successfully resolving technical challenges in a client-facing environment

Proficiency in RESTful APIs, PHP, HTML / JavaScript / CSS, relational databases (MySQL or similar), and familiarity with cloud service providers (AWS or similar)

Leadership experience with a demonstrated ability to mentor, guide, and lead a team of developers to achieve project goals

Prior experience in managing client relationships and delivering on client expectations

Detail-oriented mindset with a commitment to maintaining code quality and following best practices

Benefits

Join a dynamic, growing company that is well respected in its industry.

Competitive salary

Health plans options including medical, dental, & vision

401k (US), RSP (Canada) + company match

Flexible PTO policy plus company-paid holidays

Benefits options such as health insurance, life insurance, discounts and perks programs

Generous "work from home" stipend to get you started

Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings

Hybrid employees have access to snacks, beverages and coffee at our Columbus office

Company

Irth

Companies in the energy, gas utility, electric utility, municipality, contract locator, telecom and media industries have trusted Irth to enhance the resilience of their critical network infrastructure with our market-leading SaaS cloud-based technology for managing 811 tickets, land rights, and risk.

Founded in 1985

Columbus, Ohio, USA

51-200 employees