First Horizon Bank ยท 7 hours ago
Digital Content Strategist
Charlotte Metro
Full-time
Onsite
Senior Level
5+ years expFirst Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. As a Digital Content Strategist, you will create user-centered content for digital products, collaborating with various teams to enhance user experiences and ensure compliance with regulatory requirements.
BankingFinanceFinancial ServicesRisk Management
No H1B
Responsibilities
Write and design UX content across web and mobile experience, including navigation labels, microcopy, error messages, alerts and system notifications
Partner with product and design to create frictionless experiences and translate complex banking concepts into clear customer-friendly language
Apply content standards, voice and tone guidelines and design patterns consistently to ensure consistent experience across touchpoints
Collaborate with legal, compliance and risk partners to ensure language complies with regulatory requirements
Participate in design reviews, usability testing and content critiques
Iterate on content based on user feedback, data and business needs
Leverage user data, customer feedback and research insights to iterate and improve content
Qualification
Required
5+ years of experience in UX writing/content design with a strong portfolio showcasing digital product content
Experience working on complex or regulated digital products (financial services, healthcare, insurance or similar preferred)
Ability to simplify complex information without losing accuracy
Experience collaborating with cross-functional partners and managing multiple projects and deadlines in a fast-paced digital environment
Ability to explain content decisions and advocate for user needs
Excellent writing, editing and communication skills
Proficiency in Figma, Confluence, Jira and the Microsoft Office suite
Strong collaboration skills with ability to influence stakeholders and drive alignment
Passion for continuous learning and innovation
Bachelor (4-year college) degree in English, Communications or related field or equivalent practical experience
Benefits
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
Company
First Horizon Bank
First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Hope Dmuchowski
Chief Financial Officer
Anthony J. Restel
Chief Banking Officer
Recent News
New Orleans CityBusiness
2025-12-19
2025-12-16
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