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TTX Company · 3 hours ago

Field Service Engineer III

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$74K/yr - $100K/yr

5+ years exp

TTX Company is seeking a Field Service Engineer III to connect the Railroads, FRA, AAR, and external customers with the Engineering Department. The role involves resolving service and field problems, conducting field investigations, and providing customer training while requiring travel on short notice.

AutomotiveLogisticsRailroad

Comp. & Benefits

H1B Sponsor Likely

Hiring Manager

Cameron Deegan

Responsibilities

Receive and resolve Engineering Help Desk emails and phone calls while receiving consistent guidance and direction. (70% of Time)

Research requests and communicate appropriate guidance to the customer

Discuss detailed technical information with a variety of people with varying backgrounds and skill levels, via email, on the telephone, and face-to-face

Thoroughly document work activities within the help desk software for future reference and trend analysis

Assist in field investigations and/or lab testing of failed components to determine root cause

Perform data/trending analysis to determine the scope of the issue

Utilize engineering and technical expertise in the creation and development of basic repair procedures

Employ engineering and technical expertise in the creation and development of recommendations for changes to design specifications or repair procedures

Contributor to small and large projects. Projects will be assigned or self-identified through experience or data/trend analysis. (10% of Time)

Conduct field inspections of Company equipment for the purpose of identifying emerging issues or verifying trending issues, documenting the issues, and initiating corrective action with the appropriate Company departments. (5% of Time)

Research viability and desire of TTX to purchase, inventory, and utilize component specialties and formally approve component specialties using accepted TTX internal procedures. (5% of Time)

Participate in cross-functional teams supporting the tactical and strategic goals of the Equipment Department. (5% of Time)

Teach pre-defined training classes to Company personnel and customers under guidance of more experienced engineers. Individual classes are to be suited to student needs. (5% of Time)

Qualification

Mechanical EngineeringData analysisTechnical writingField inspectionSpanishFrench proficiencyCustomer interactionPresentation skills

Required

Bachelors of Science in Mechanical Engineering or equivalent

Five to nine years related experience and/or training; or equivalent combination of education and experience in Mechanical Engineering

Related car builder or railroad experience is required

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents, including AAR Field Manual, AAR Manual of Standards & Recommended Practices, AWS, ASTM and DOT Code of Federal Regulation

Ability to: respond to common inquiries or complaints from customers, regulatory agencies or members of the business community

Ability to write speeches and articles for publication that conform to prescribed style and format

Ability to: effectively present information to top management or industry public groups

Ability to: apply mathematical and engineering concepts such as stress / strain calculations, strength calculations, statistical analysis and data mining tools

Ability to: interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Preferred

An incumbent who is proficient at Spanish or French would be an advantage

Company

TTX Company

Glassdoor4.2

We’re TTX, a company that provides railcars and related freight car management tools to the North American rail industry.

Founded in 1955

Chicago, Illinois, USA

1001-5000 employees

http://www.ttx.com

H1B Sponsorship

TTX Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (6)

2023 (3)

2022 (4)

2021 (3)

2020 (5)