Apply on Employer Site

Atlantic Fields Club · 10 hours ago

IT Support Engineer

Hobe Sound, FL

Full-time

Onsite

Mid Level

Atlantic Fields Club is seeking an IT Support Engineer to join their Information Technology Department. In this role, you will provide technical assistance and support to internal users, ensuring the efficient operation of computer systems, networks, and software applications across the organization.

Hospitality

Responsibilities

Assists company staff with technical support of desktop computers, applications, server system and related technology

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems

Assists the IT Director and gains progressive responsibilities relating to the company’s IT infrastructure over time

Provides technical support to the operation of information technology systems for Discovery Land Company, and affiliated projects

Provides hardware/software support to both local and remote users and is available to troubleshoot via phone as needed

Troubleshoots problems with all facets of the operations including but not limited to the applications, SQL Server, LAN/WAN connection, customer service, and recommends and takes corrective action(s) as required

Assists staff with the installation, configuration, and ongoing usability of desktop and server platforms, peripheral equipment and software within established standards and guidelines

Works with vendor support contacts to resolve technical problems with desktop, server, and networking systems to include hardware and software

Trains and orients Discovery Land Company staff on use of hardware and software

Primary individual responsible for desktop and server system and component ordering for both headquarters and project locations

Oversees and tracks successful fulfilment of all orders

Provide Project Scope and Definitions – Anticipate project deviations and define and implement risk mitigation strategies

Oversee the process to enable changes to defined scope of the project as required

Internal Communications Management – Maintain timely communication of progress and status with regards to each of the projects

Develop and /or maintain a database for Issues Management, which contains all issues identified to date for each project

Qualification

IT support experienceWindows operating systemMacOS operating systemMicrosoft Office SuiteCompTIA A+ certificationMicrosoft Certified Desktop Support TechnicianProblem-solving skillsCommunication skillsCustomer-focusedTeam collaboration

Required

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience

Proven experience in IT support, troubleshooting, and maintenance

Strong knowledge of Windows and/or macOS operating systems

Familiarity with Microsoft Office Suite and other commonly used business applications

Excellent problem-solving and communication skills

Customer-focused with a commitment to delivering high-quality support

Ability to work independently and collaboratively in a team environment

Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands

Ability to work in a team environment

Ability to stay calm and focused during the busiest of times

Ability to read, write, speak, and understand English; additional languages preferred

Ability to work a flexible schedule, including evenings, weekends, and holidays, and a shift greater than eight (8) hours in length