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Responsible Business Alliance · 3 days ago

Member Experience, Manager

Alexandria, VA

Full-time

Hybrid

Mid Level

4+ years exp

The Responsible Business Alliance (RBA) is a non-profit coalition dedicated to advancing responsible business conduct in global supply chains. They are seeking a Member Experience Manager to provide support to corporate members regarding RBA tools and services, ensuring a positive member experience and overseeing the Learning Management System and Worker Voice platform.

ElectronicsNon ProfitRetailSupply Chain Management

Responsibilities

Provide direct support to corporate members on issues related to RBA tools and services and overall new member onboarding, membership information, understanding the value and use of RBA tools and services, etc

Learn and manage our suite of proprietary platforms offered as member benefits and provide support to members, ensuring adoption across global supply chains. This includes a broad range of topics, covered by approximately 15 platforms

Serve as an expert and Product Owner for two key platforms: (1) Learning Management System (LMS) powered by 3rd-party Docebo platform, and (2) our proprietary Worker Voice platform

Provide platform demos, training sessions, and onboarding for members, suppliers, and new member prospects

Assist with new member prospect development, converting prospects into new members

Ensure smooth member onboarding, enrollment processing, renewals, and troubleshooting for a positive member experience. This pertains to new member companies and new staff at existing member companies

Act as deputy to the Vice President of Member Experience and provide direct assistance to the operations of the membership department

Maintain a proactive approach to advancing tasks and resolving challenges efficiently

Qualification

Responsible sourcingComplianceLearning Management SystemCustomer serviceMicrosoft Office SuiteOrganizational skillsWeb-based applicationsData analyticsRBA tools knowledgeInterpersonal skillsVerbal communicationWritten communicationTeamworkInitiative

Required

Minimum of 4 years professional experience in customer service and responsible sourcing, sustainability, or corporate responsibility (CSR)

Bachelor's Degree or equivalent experience

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Ability and desire to learn and support web-based applications

Strong organizational skills to handle multiple activities with competing priorities

Excellent interpersonal, verbal, and written communication skills

History of working well in team/group setting

Able to work independently with a minimum of guidance and take the initiative when tasks or a process needs to be completed or created

Preferred

Trade association or non-profit organization experience

Understanding of RBA tools and services

Moderate IT or data analytics skills

Benefits

100% Company Paid Health Insurance (Medical, Dental, Vision). 75% Company Paid coverage for all dependents

Annual Company 401K Safe Harbor Contribution

Free on-site parking or 100% transit subsidy up to federal maximum

100% Company Paid Premiums for Short Term Disability, Long Term Disability, and A.D.D Insurance

Vacation starting at 15 Days Annually, 10 Fixed Holidays, 3 Floating Holidays, Closed between Christmas and New Years, plus sick time and bereavement leave

Summer Schedule Flexibility