Signature Health, Inc. · 1 week ago
Supervisor, Patient Financial Representative
Kirtland,OH,US
Full-time
Onsite
Mid, Senior Level
3+ years expSignature Health, Inc. is dedicated to providing integrated healthcare for the community, focusing on patients with mental illness and addiction. The Supervisor, Patient Financial Representative will oversee the PFR team, ensuring effective management, training, and support to enhance workflow and maintain quality standards.
Health CareMental Health
Responsibilities
Effectively manage and oversee the daily objectives of the Patient Financial Representatives (PFR)
Be actively engaged when overseeing your team member’s individual performance that should include ongoing coaching, development, and meeting objectives through the annual review process
Lead by example by providing ongoing communication, teaching, and training to PFR team members
Conduct routine employee audits monthly for productivity and performance, tracking results, and coordinating training as appropriate
Work directly with providers and PFRs to provide advice on financial assistance and direction on options for patient situations
Educate and provide PFR team members with information regarding insurance, benefit, and financial policies and procedures impacting care delivery
Serve as a point of escalation for patient situations requiring a higher degree of expertise or discretion to resolve issues
Demonstrate a high level of problem-solving expertise and assist with denied claims; offer additional options for assistance in resolving the account
Support the Manager, Patient Financial Services in facilitation of meetings and trainings
Assist the Manager, Patient Financial Services with program development, workflow efficiency, training developments, etc. for the Financial Rep team members
Enroll and educate patients in financial assistance programs such as grants, sliding scale and self-pay options. This includes new patients and current patients with or without balances
Other duties as assigned
Qualification
Required
High School Diploma or equivalent required
3-4 years' patient customer service experience required
1 year of experience in a team lead or similar role in a related field required
2 years' experience working with an EHR system required
3-4 years of experience working with payer sources, such as Medicare, Medicaid and Commercial insurances required
Proficient computer skills with a working knowledge of Microsoft Suites are required, such as Excel, Word, Teams, Outlook
Benefits
Medical
Dental
Vision
401k match
HealthJoy - a no cost medical and mental health online resource available Day 1
Robust earned paid time off program (PTO)
Federal Loan Forgiveness Program (available on eligible roles)
Professional Development Support
Company
Signature Health, Inc.
Signature Health is a mental health care company providing psychiatry, case management, and counseling services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Lee
Pres. & CEO
Ann Mason
Chief Operating Officer
Company data provided by crunchbase