Freshworks · 11 hours ago
Learning and Development Manager
San Mateo, CA
Full-time
Hybrid
Senior Level
$150K/yr - $196K/yr
5+ years expFreshworks is a company that builds uncomplicated service software for exceptional customer and employee experiences. They are seeking an experienced Learning and Development Manager to design, deliver, and manage high-impact leadership development programs that align with the company's values and strategic priorities.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Design engaging, high-impact learning experiences for leaders at all levels
Develop content, materials, and exercises using modern learning methods, blended delivery, and AI-driven tools
Adapt programs to meet cultural and regional needs for a global audience
Facilitate in-person and virtual workshops, leadership sessions, and experiential learning events
Use storytelling, coaching, and interactive techniques to create memorable learning experiences
Create and implement evaluation strategies to measure program effectiveness, behavioral change, and ROI
Analyze learning data, participant feedback, and business metrics to inform decision-making
Share actionable insights with senior stakeholders to refine programs
Qualification
Required
5–8 years of experience in Talent Development, Learning & Development, or related fields
Proven success designing and delivering leadership development programs
Strong facilitation skills for both live and virtual environments
Demonstrated ability to integrate AI tools into learning programs
Strong analytical skills to measure learning impact and translate data into actionable insights
Excellent communication and stakeholder management skills
Flexibility to work across global time zones
Preferred
Experience in a global, cross-cultural environment
Instructional design certification or equivalent experience
Strong facilitation presence in live and virtual environments
Proven experience managing complex programs with multiple stakeholders
High writing bar with the ability to create clear, usable curriculum and learning assets
Executive ready communication and ability to influence without authority
Previous working experience across global time zones
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
womenentrepreneursreview.com
2026-01-11
2026-01-08
2026-01-07
Company data provided by crunchbase