TELUS Digital · 2 weeks ago
Director, Technology Strategy
Columbus, OH
Full-time
Hybrid
Director/Executive
12+ years expTELUS Digital is an award-winning digital product consultancy and the digital division of TELUS. The Director, Technology Strategy will lead the development and delivery of large-scale operational transformation programs, partnering with executive stakeholders to enhance business processes and deliver measurable outcomes.
AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing
Responsibilities
Serve as the executive sponsor on complex transformation engagements, ensuring delivery excellence, stakeholder alignment, and measurable ROI
Guide clients in redesigning core operations, modernizing workflows, and embedding process excellence through data and automation
Translate strategic priorities into operational outcomes using lean methods, journey mapping, service blueprinting, and digital enablers
Build and evolve the Technology Strategy offering — codifying IP, frameworks, accelerators, and GTM assets aligned to our Enterprise Technology vision
Establish scalable delivery models with blended global teams (onshore, nearshore, offshore)
Collaborate with Sales and Account leaders to shape pursuit strategy, craft proposals, and close new logos and expansion deals
Mentor and develop a high-performing team of transformation practitioners, analysts, and process designers
Define and track KPIs to measure program impact, customer experience, and operational efficiency
Serve as a thought leader — representing TELUS Digital at industry forums, partner events, and client advisory boards
Qualification
Required
12+ years of experience in operations, business transformation, or process improvement leadership roles
Track record of leading large-scale transformation programs across industries (preferably in telecom, Agriculture, or consumer sectors)
Demonstrated expertise in contact center customer journey mapping and optimization
Proven experience in process simplification and automation within contact center environments
Strong expertise in operating model redesign, process automation, CX-driven transformation, and change management
Experience in supply chain optimization, cost management, and change management
Exceptional project and program management skills
Experience leveraging analytics, workflow tools, and automation platforms to enable transformation
Ability to simplify complex information and streamline data into compelling presentations and recommendations
Executive presence with the ability to influence C-level stakeholders and simplify complex ideas
Certifications in Lean Six Sigma (Black Belt preferred), Prosci (Change Management), or PMP are strong assets
Preferred
Background in consulting or advisory environments
Company
TELUS Digital
TELUS Digital accelerates revenue growth and operational efficiency with AI-fueled technology and expert teams
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-09-02Acquired
2021-02-03IPO
2016-05-05Private Equity
Leadership Team
Grégoire Vigroux
Co-Founder, TELUS International Europe (exited but still involved)
Recent News
2025-11-14
Company data provided by crunchbase