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Highmark · 16 hours ago

Sales Support Analyst

Erie-Meadville Area

Full-time

Onsite

Mid Level

$20.31/hr - $30.12/hr

3+ years exp

Highmark Inc. is seeking a Sales Support Analyst responsible for the administration and oversight of sales support activities for the sales office. The role involves managing workflow, performing account service activities, mentoring staff, and processing new or updated clients in the system.

Health CareHealth InsuranceInsuranceWellness

Responsibilities

Effective management of work flow Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness before delivery; follow-up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation

Effectively perform account service activities Attend meetings with sales personnel; investigate and resolve complex issues; provide timely and accurate responses to external customers

At a senior level, mentor sales support staff and promote effective team work by assisting with training; ensuring understanding of duties , systems, work flows, processes and procedures

Accurately and timely process and set-up new or updated clients in the appropriate system(s)

Other duties as assigned or requested

Qualification

ExcelWordCustomer serviceInsurance knowledgeSelf-funding conceptsUnderwriting guidelinesOrganizational skillsMath skillsVerbal communicationWritten communication