Apply on Employer Site

Aditi Consulting · 2 days ago

Customer Success Manager

United States

Contract

Remote

Mid Level

$25/hr - $36.49/hr

Aditi Consulting is seeking a dynamic and customer-focused Customer Success Manager to lead the migration of customers from their legacy Workforce Connect platform to the new WC Sync collaboration solution. The role involves managing customer relationships, driving technology adoption, and ensuring a seamless transition during the migration process.

AppsConsultingInformation TechnologySoftware Engineering

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Value Proposition & Customer Engagement: Effectively "sell" the benefits of switching to the Sync platform. Address customer concerns, highlight new capabilities, and clearly articulate the value proposition to drive adoption

Stakeholder Identification: Proactively navigate Salesforce (SFDC) and the Zebra/partner seller network to identify and engage the correct customer and internal contacts for each migration account

Commercial Analysis: Utilize the "Calc Tool" to provide customers with a clear estimate of the commercial impact and potential changes at their next renewal, facilitating a smooth commercial transition

Change Management & Communication: Clearly articulate the migration plan to all stakeholders. This includes detailing the process, defining roles and responsibilities (RASCI), and outlining the user training strategy

Cross-Functional Coordination: Partner closely with the Global Business Unit Program Manager to coordinate the technical execution and operational aspects of the migration. Liaise with our change management & communication team to address and resolve any sales process issues or escalations that may arise

Qualification

Salesforce (SFDC)Program ManagementCustomer Relationship ManagementFinancial ModellingCommunicationPersuasion SkillsIndependent Work

Required

Strong background in a sales, pre-sales, or customer success role with a proven track record of managing customer relationships and driving technology adoption

Proven experience in program or project management, preferably within a technology or software environment, with the ability to manage a complex process from start to finish

A 'seller' mindset with the ability to persuade and influence stakeholders by emphasizing value and business outcomes

Proficiency with Salesforce (SFDC) for account and contact management

Excellent communication and presentation skills, with the ability to articulate complex changes to both technical and non-technical audiences

Ability to work independently and navigate a complex, matrixed organization to achieve results

Preferred

Experience with financial modelling or using tools to estimate commercial impact is a significant plus

Benefits

Medical

Dental

Vision benefits

10 paid days off

401(k) plan participation

Commuter benefits

Life and disability insurance

Company

Aditi Consulting

Glassdoor4.2

Aditi Consulting is a firm that stays abreast of offering technological solutions, project management and digital transformation.

Founded in 1994

Bellevue, Washington, USA

1001-5000 employees

https://aditiconsulting.com

H1B Sponsorship

Aditi Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (55)

2024 (44)

2023 (25)

2022 (26)

2021 (24)

2020 (30)