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Smile Train · 19 hours ago

Systems Engineer

NYC Metro Area

Full-time

Hybrid

Mid Level

$120K/yr - $130K/yr

4+ years exp

Smile Train is a nonprofit organization dedicated to transforming the lives of those impacted by cleft lip and palate. The Systems Engineer role involves supporting and maintaining the organization's hybrid infrastructure, focusing on reliable operations and security best practices while collaborating with an external Managed Service Provider and providing technical support for end users.

CharityChildrenCommunitiesNon Profit

Culture & Values

Hiring Manager

Akil Nurse, aPHR

Responsibilities

Work directly with business owners to understand operational needs and translate them into technical solutions

Support end-user technologies including identity access, devices, connectivity, and productivity tools

Provide escalated technical support for end users, partnering with the Service Desk and MSP as needed

Support and maintain on-premises servers, cloud infrastructure, and core systems

Coordinate daily infrastructure operations with a Managed Service Provider

Monitor system health, performance, and capacity; respond to incidents and service issues

Perform routine maintenance including patching, updates, and backups

Support networking and connectivity (LAN, WAN, VPN, cloud networking)

Apply cybersecurity best practices such as secure configurations, access controls, and vulnerability remediation

Assist with troubleshooting issues affecting applications, platforms, and end users

Maintain clear documentation, runbooks, and system configurations

Collaborate with internal teams and vendors to support reliable, secure technology services

Qualification

Systems engineeringHybrid environmentsWindows server administrationLinux server administrationCloud platformsNetworking conceptsCybersecurity best practicesCertificationsTroubleshooting skillsScripting experienceOrganizational skillsCommunication skills