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DeAngelo Contracting Services · 5 hours ago

Customer Service Representative

Memphis, TN, USA

Full-time

Onsite

New Grad, Entry Level

DeAngelo Contracting Services is a family-owned business focused on providing high-quality infrastructure and maintenance contracting services. The Customer Service Representative serves as the primary point of contact for customer service and community outreach, managing inquiries and ensuring prompt resolution to strengthen public trust and minimize complaints.

Asset ManagementInfrastructureTransportation

Responsibilities

Receive, document, assign, and track all customer service requests and community inquiries

Acknowledge all customer service requests within 24 hours

Coordinate with project team to assign appropriate crews and resources

Monitor progress through resolution and follow up with the requester to confirm satisfaction

Serve as the single point of contact for all public and stakeholder communication

Plan and conduct Sweet Tea with the Contractor community outreach sessions

Proactively engage residents, businesses, and local officials to share project information and gather feedback

Build and maintain positive relationships with community stakeholders

Anticipate potential concerns and communicate proactively to reduce impacts to the public

Document every issue, response, and resolution

Capture and log concern type, GPS location, timestamps, assigned crews, and before and after photos

Maintain accurate records to support transparency, reporting, and continuous improvement

Provide TDOT with timely feedback on trends, recurring concerns, and community sentiment

Distribute post service surveys following customer service request completion

Analyze feedback to identify opportunities to improve service delivery

Coordinate with project leadership to implement improvements based on community input

Qualification

Community relations experienceCustomer service experiencePublic outreach experienceDigital tracking systemsCommunication skillsMulti-tasking abilityPublic interactionDetail oriented