Philadelphia International Airport (PHL) · 1 week ago
Guest Service Representative job
Philadelphia, PA
Full-time
Onsite
New Grad, Entry LevelPhiladelphia International Airport (PHL) is seeking a Guest Service Representative at the Philadelphia Marriott Downtown. The role involves organizing and conducting guest check-ins and check-outs, processing reservations, and addressing guest requests to ensure a high level of service and satisfaction.
Air Transportation
Responsibilities
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment; verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift; secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change
Notify Loss Prevention/Security of any guest reports of theft
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
Qualification
Required
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment; verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift; secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change
Notify Loss Prevention/Security of any guest reports of theft
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
Company
Philadelphia International Airport (PHL)
Philadelphia International Airport is owned and operated by the City of Philadelphia provides provide Airport news, information & fun stuff.
Founded in 1940
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Federal Aviation Administration
2023-02-28Grant
Leadership Team
Atif Saeed, A.A.E., IAP
Chief Executive Officer
Camille Tomlin
Deputy Chief Technology Officer
Recent News
Business Insider
2025-11-07
The Philadelphia Inquirer
2025-11-05
The Philadelphia Inquirer
2025-10-09
Company data provided by crunchbase