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Delta Community Credit Union · 2 days ago

Consumer Lending Consultant

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Delta Community Credit Union is committed to excellence and has earned the trust of its employees and members. The Consumer Lending Consultant role involves handling loan interactions in a call center environment, providing financial education, and ensuring an exceptional member experience.

BankingFinanceFinancial ServicesInsurance

No H1B

Responsibilities

Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Drive call center sales for all Delta Community Credit Union consumer lending product lines to maximize profits, while ensuring customer satisfaction through the call center sales channel

Promote current marketing campaigns in order to sell to members accurately and effectively from a call center environment

Provide outstanding member service to customers in conjunction with a sales or retention interaction

Consistently provide exceptional, accurate, and efficient communication to external/internal members over the phone or preferred delivery channel

Discover problems, needs, and opportunities by listening for clues in conversations, asking questions, and researching the member’s account

Educate members how to take full advantage of credit union membership by cross-selling ancillary products and services such as GAP, Extend Warranty and Debt Protection

Effectively anticipate and resolve member’s escalations and complaints

Gather, evaluate, analyze and verify loan documentation and consumer information to ensure accurate loan processing meets proper compliance guidelines

Ability to multitask in a fast-paced, high volume, stressful environment

Work closely with loan officers and loan processors to obtain credit information and coordinate closings to meet the sales goals of the consumer lending function of the credit union

Work closely with Leadership to solve complex loan application issues, while maintaining credit union guidelines

Live the values, by demonstrating an approach towards people and work that is consistent with the overall values of the institution

Qualification

Lending experienceSales experienceCustomer serviceLoan documentation knowledgeMicrosoft OfficeHigh stress toleranceBusiness acumenProblem-solving skillsEffective communication

Required

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

High School Diploma or equivalent

2+ years' experience in Lending or related field

Previous sales and cross selling experience

Must be available to work a rotating 6-day schedule (Monday - Friday) with hours between 8:00 am and 6:00 pm and from 8:30 am until 1:00 pm on Saturday

Must have a tenacious, persuasive, and high energy level personality with a high stress tolerance

Must be a self-managed, self-starter capable of balancing multiple tasks and proactively prioritizing work under challenging conditions with minimal supervision

Must have a high level of customer service, and effective oral and written communication skills

Strong business acumen, listening, and problem-solving skills

Must have a strong understanding of documentation required for the loan closing process and a working knowledge of the lending regulatory arena

Proficient in the use of office productivity technology, such as Microsoft Office, Word, Excel, Outlook, Teams and PowerPoint

Working knowledge of Reg B, Reg Z, FCRA, and Banking Regulations as they apply to consumer lending

Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations