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SSAB · 1 day ago

Inside Sales-Central

Montpelier, 1770 Bill Sharp Blvd, Muscatine, Iowa, United States of America

Full-time

Onsite

Mid Level

4+ years exp

SSAB is one of the largest North American producers of steel plate and coil, serving various industrial markets. The Inside Sales Representative is responsible for maintaining customer relationships, managing orders, and assisting the Regional Sales Manager with various sales functions.

ManufacturingMiningProduct Management

Responsibilities

Assist Regional Sales Manager by communicating and/or providing customer forecast, special customer needs, order information, pricing, delivery, status, claims and market information

Use SSAB’s automated sales system to manage accounts

Plan and maintain inventory programs through interaction with customers and internal scheduling

Conduct sales calls in conjunction with Regional Sales Manager

Accurately enter orders in electronic order entry system

Field sales inquiries from customers

Promptly prepare & submit price quotations to customers

Assist in gathering information & entering claims in electronic system

Enter all pricing exceptions & contractual pieces of business in electronic system for approval

Report order status to customers, and when necessary expedite orders accordingly

Gather market information

Investigate and request approval for price discrepancies

Effectively communicate all price changes and surcharges to customers

Obtain & disseminate customer feedback to the appropriate personnel within SSAB

Proactively anticipate customer’s needs and resolve customer issues

Maintain ongoing dialogue with various SSAB departments (i.e., shipping, credit, purchasing, scheduling and quality)

Prepare and submit weekly highlight reports

Maintain current customer profiles

Office presence required

Regular and reliable attendance

Qualification

Sales experienceCustomer service experienceMS Office proficiencyManufacturing experienceOrganizational skillsInterpersonal skillsMulti-taskingWritten communicationVerbal communicationAttention to detail