Knight-Swift Warehousing & Fulfillment · 6 hours ago
Customer Service Representative I
Santa Fe Springs, CA, US
Full-time
Onsite
Entry Level
2+ years expKnight-Swift Warehousing & Fulfillment is seeking a Customer Service Representative I to facilitate the efficient operation of the assigned department. The role involves performing various customer service, clerical, and administrative tasks to ensure seamless customer experiences.
Transportation/Trucking/Railroad
Responsibilities
Monitor team mailbox(es), assign to appropriate Team member(s) and maintain the box in an organized fashion
Run reports to recognize and produce actionable detail and then communicate that to the appropriate parties in a timely manner
Approach customer interactions and communications proactively when needed and with timely and professional responses
Assist customers with expedited requests (orders, communications, and reporting)
Work collaboratively with internal teams (for example: sales, operations, and IT) to ensure seamless and efficient customer experiences with task owners so information flows timely, consistently, and accurately
Communicate with customers in a tactful and professional manner with care and discretion
Additional duties assigned by the supervisor or management team
Qualification
Required
Ability to be flexible and with a willingness to learn new skills and tasks
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Efficient time management skills
Ability to work independently and self-manage multiple tasks/projects with simultaneous deadlines in a fast-paced environment with frequent change
Establish and maintain effective working relationships with coworkers and leadership to include internal and external customers
Proficient problem-solving and critical thinking skills
Generate and maintain accurate, detailed reports and records
Some college preferred, minimum high school diploma or GED
Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
2-3 years' experience in an administrative role
Ability to sit for extended periods while working on a computer
Occasionally required to lift or move office supplies up to 20 lbs
Frequent use of hands for typing and data entry
Preferred
Knowledge of transportation/logistics/distribution operation a plus, but not required
Prior use of Warehouse Management System (WMS) a plus, but not required
Bilingual Preferred
Benefits
Medical/Dental/Vision Insurance- First of the month after 30 days of employment
401K with company match
PTO and Holiday eligibility on the date of hire
Weekly Pay
Full Grant Tuition & Tuition Reimbursement
Company
Knight-Swift Warehousing & Fulfillment
Knight-Swift Warehouse & Fulfillment (KSWF) is a full-service supply chain and logistics provider (3PL) with a national presence.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase