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TELUS Digital · 3 days ago

Senior Director, Global Resource Management

Charlottesville, VA

Full-time

Hybrid

Director/Executive

8+ years exp

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. The Senior Director, Global Resource Management plays a critical leadership role in driving the planning, allocation, and optimization of the global delivery workforce across all client engagements, ensuring resource planning aligns with client demand and revenue goals.

AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Lead the global Resource Management function, managing regional Resource Managers across all delivery hubs

Define and execute the global resource planning strategy that aligns talent supply with client demand and commercial forecasts

Partner closely with Delivery and Business Development leadership to plan staffing for new client projects, expansion deals, and renewals

Serve as the strategic bridge between Delivery, Talent Acquisition, and Finance to ensure hiring priorities align with projected project needs and billability targets

Forecast workforce needs based on sales pipeline, project backlog, and delivery roadmaps

Collaborate with Talent Acquisition to prioritize and sequence hiring by skillset, region, and project timeline

Partner with Commercial and Finance teams to ensure global staffing models support revenue, margin, and utilization targets

Manage bench capacity and global mobility planning, including internal transfers and upskilling

Own utilization and billability metrics globally, setting consistent definitions, targets, and accountability frameworks

Partner with Finance to connect utilization and staffing data to revenue forecasting, cost management, and margin performance

Create and maintain dashboards and reports that provide real-time visibility into resourcing, project profitability, and hiring impact

Monitor and resolve resource bottlenecks, underutilization, and cross-entity billing complexities tied to M&A structures

Implement a standardized global resourcing process and governance framework across all regions and service lines

Maintain and enhance resourcing systems to ensure data integrity and reporting accuracy

Partner with Finance and Delivery Ops to manage multi-entity billing and cost allocations resulting from mergers and acquisitions

Drive continuous improvement through automation, analytics, and workflow optimization

Partner with Commercial and Delivery leadership to model staffing scenarios for large or strategic client pursuits

Serve as a strategic advisor to the Global SVP, Service Delivery & Operations, on global workforce strategy, headcount scaling, and profitability levers

Collaborate with HR and Learning teams to identify skill gaps, forecast future capability needs, and guide professional development aligned to demand

Qualification

Global Resource ManagementWorkforce PlanningFinancial AcumenUtilization MetricsCertinia PSASalesforceLeadershipCollaborationCommunicationProblem Solving