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A-dec Inc. · 17 hours ago

Field Services Technician I

Oregon - Newberg Campus

Full-time

Onsite

Entry Level

3+ years exp

A-dec Inc. is a company dedicated to creating high-quality products and services for the dental industry, while also providing a rewarding employment experience. The Field Services Technician I is responsible for installation, repairs, and preventative maintenance of A-dec products, ensuring high standards and regulatory compliance, and supporting various departments when not in the field.

HardwareHealth CareManufacturing

Growth Opportunities

No H1B

Responsibilities

Works closely with Sales, and Specials Engineering to coordinate field service activities

Presents equipment requirements to contractors and customers

Completes field activities including installation, repairs, and preventive maintenance in a timely manner. At times completing these tasks independently

Responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites

Provides appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues. Provides feedback and recommendations for product and process improvements

Documents field activities, including quality and expense reports

Independently resolves equipment and customer issues both on-site and remotely. Demonstrates a sense of urgency to identify and resolve issues

Stays abreast of A-dec product knowledge (current and future), product planning, changing/ emerging technology relative to this field

Adheres to established training, quality, and safety requirements

Must be flexible in working hours as this position will require customer support during non-regular business hours, and/or weekend work as necessary

When not in the field, supports training, supports the team, and prepares for future field work

Other duties as assigned, including assisting other teams

Qualification

Technical troubleshootingMechanical experienceCustomer relationship managementAnalytical skillsBasic computer skillsEffective communicationInterpersonal skillsOrganizational skills

Required

Must be able to communicate effectively, verbally and in writing, with the ability to understand and successfully convey technical information

Intermediate analytical, technical, and problem-solving skills to troubleshoot complex issues, and must be able to take independent initiative to improve knowledge and skills

Intermediate interpersonal skills, with the ability to build strong relationships, with both customers and teammates

Intermediate organizational skills with the ability to appropriately prioritize work and effectively use systems to capture and retrieve information

Ability to work independently, as well as in a team environment, using all available resources to accomplish work and benefit the customer

Must have basic computer skills including PC knowledge and skills, for use with A-dec products (troubleshooting, connectivity, database, understand computer systems, hardware)

Ability to travel up to 60% of the time

Current valid driver's license

Current valid passport (or qualify to obtain one within 3 months) and ability to travel internationally

Must be able to pass a background check

Drug and /or alcohol testing may be required for specific projects

Generally requires 3 years of technical and mechanical experience

Ability to lift, carry, push, pull or otherwise maneuver up to 35 pounds with or without assistance on a routine basis

Must have manual hand dexterity to grasp, operate tools and equipment repetitively

Able to walk, stand, sit, bend, reach, and occasionally kneel, climb steps, and twist throughout an entire shift