Zoom · 6 days ago
Product Designer - Contact Center
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$99K/yr - $229K/yr
5+ years expZoom is a company dedicated to redefining how the world connects, collaborates, and creates through innovative technology. In this role, you will evolve Zoom Contact Center by combining top-tier visual design to enhance user experiences across various digital platforms.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Contributing to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions
Tackling complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design
Working independently or in collaboration with others to define problems, validate hypotheses, and deliver high-quality design solutions across platforms
Collaborating closely with cross-functional partners in Product, Engineering, and Research to ensure thoughtful implementation and cohesive user experiences
Creating and maintaining clear, comprehensive design documentation that communicates design intent and supports development
Conducting and supporting user research activities—such as usability testing, journey mapping, and stakeholder interviews—to uncover insights and inform design decisions
Providing feedback and informal mentorship to junior designers, fostering a culture of growth and collaboration
Having proactive raising potential design or user experience risks to design leads or product partners, and contributing to discussions with thoughtful solutions
Qualification
Required
Have 5+ years of experience designing intuitive, user-centered digital experiences that solve complex challenges and elevate customer satisfaction across multiple platforms
Hold a bachelor degree Design, HCI, or a related field, or equivalent practical experience
Contribute to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions
Address complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design
Collaborate independently or with others to define problems, validate hypotheses, and deliver high-quality design solutions
Collaborate closely with cross-functional partners to ensure thoughtful implementation and cohesive user experiences
Provide informal mentorship to junior designers
Identify potential design or user experience risks to leads or product partners and contribute to discussions
Conduct or support user research activities such as usability testing and journey mapping to inform design decisions
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Help Net Security
2026-01-16
Company data provided by crunchbase