UNFI · 15 hours ago
Customer Service Representative- Woodstock Farms- Edison NJ
Edison, NJ
Full-time
Hybrid
Entry Level
1+ years expUNFI is a company that provides support to customers and the sales team. The Customer Service Representative is responsible for processing orders, maintaining communication with customers regarding order issues, and providing support to the sales team.
Food and BeverageHealth CareHospitalityOrganic Food
Responsibilities
Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department
Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays
Ensure all customer related documentation is complete and filed
Processes RMAs and credits. When necessary forward credits to customers and corporate finance
Oversee/manage Papervision
Attend and participate meetings as required
Answer incoming calls
Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable
Provide customers missing or misplaced documents including but not limited to invoices and BOLs
Provide effective support to sales team
Greets and screens visitors and telephone call and notifies staff members or records and relays messages
Monitors admittance to facility assuring admittance is authorize employees and vendors only
Complete miscellaneous customer care functions and special projects as assigned
Complete reports and maintain documentation as required
Performs other duties as assigned
Qualification
Required
One to two years related experience and/or training; or equivalent combination of education and experience
Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook
Oral and written communication skills
Time management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Good judgment is required for this position as there may be times when direct supervision may not be immediately available
Ability to work in an environment containing tree nuts, peanuts, soy, wheat, sesame, milk and different spices like pepper, chili, etc
Preferred
System Implementation preferred
Benefits
Paid Time Off
Sick Time
Paid holidays and parental leave
401K Program
Medical, dental, vision, life, and accidental death/dismemberment insurance
Short-term and long-term disability insurance program
Flexible Spending Account and/or Health Savings Account
Company
UNFI
UNFI is North America’s Premier Food Wholesaler.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$507.1M2024-04-25Post Ipo Debt· $500M
2014-07-15Post Ipo Equity· $7.1M
1996-11-01IPO
Leadership Team
Sandy Douglas
Chief Executive Officer
Giorgio Matteo Tarditi
President and CFO
Recent News
Digital Commerce 360
2025-12-17
San Gabriel Valley Tribune
2025-12-03
Company data provided by crunchbase